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Adobe InDesign CS4 Application Error

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Last Modified: 2013-12-02
Good afternoon!

I have a user that I have recently installed Adobe CS4 for and for whatever reason InDesign keeps crashing on her while she is doing various thing in the program (nothing specific triggers the crash) I have also found that the same error message happened once in PhotoShop and Acrobat.

Before I post the error message, here is everything I have done to troubleshoot.

1. Rebuilt the comptuer to a new HD
2. Reinstalled CS4 onto the new HD with a new OS
3. Ran Mem Diags (comptuer passed)
4. Even swapped out memory with known working memory
5. Currently have every Adobe CS4 Update available
6. Increased Vitural Memory to 2 gigs
7. Changes Vitural Memory back to System Managed Size
8. Disabled Data Execution Prevention (DEP)
9. All Windows Updates!

Here is the Error Message

---------------------------------------------------------------
Event Type:      Information
Event Source:      Application Popup
Event Category:      None
Event ID:      26
Date:            6/4/2010
Time:            2:35:25 PM
User:            N/A
Computer:      XXXXXXXXX
Description:
Application popup: InDesign.exe - Application Error : The instruction at "0x1f4c9412" referenced memory at "0x00000353". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------

Thanks for your help.

Steven
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