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Adobe InDesign CS4 Application Error

esi_steven_kearse
esi_steven_kearse asked
on
Good afternoon!

I have a user that I have recently installed Adobe CS4 for and for whatever reason InDesign keeps crashing on her while she is doing various thing in the program (nothing specific triggers the crash) I have also found that the same error message happened once in PhotoShop and Acrobat.

Before I post the error message, here is everything I have done to troubleshoot.

1. Rebuilt the comptuer to a new HD
2. Reinstalled CS4 onto the new HD with a new OS
3. Ran Mem Diags (comptuer passed)
4. Even swapped out memory with known working memory
5. Currently have every Adobe CS4 Update available
6. Increased Vitural Memory to 2 gigs
7. Changes Vitural Memory back to System Managed Size
8. Disabled Data Execution Prevention (DEP)
9. All Windows Updates!

Here is the Error Message

---------------------------------------------------------------
Event Type:      Information
Event Source:      Application Popup
Event Category:      None
Event ID:      26
Date:            6/4/2010
Time:            2:35:25 PM
User:            N/A
Computer:      XXXXXXXXX
Description:
Application popup: InDesign.exe - Application Error : The instruction at "0x1f4c9412" referenced memory at "0x00000353". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------

Thanks for your help.

Steven
Comment
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Hi esi_steven_kearse, can't accurately point out why the lockups occur could be numerous problems, unfortunately it's a process elimination. From my sourcing it is a common problem and not a lot of solutions.
 It seems that Adobe is not very good at releasing memory and consequently it builds up to a point where it crashes.
but errors referenced memory can't be read could indicate these
the project is very large..
bad ram.run a mem test
startup programs like msn/ spyware doctor or  the AV is conflicting,
windows updates running in the background..
if you log on by using a Terminal Services client.
 Log in as the user that installed InDesign, then start the application.
 the operating system does not allocate a large enough buffer for the maximum string length that is permitted. When the data is larger than the buffer size, the Winlogon service stops unexpectedly and your computer generates that error message.
check this
Event ID 26 Source Application Popup
http://www.eventid.net/display.asp?eventid=26&source=Application+Popup
The system does not have enough disc space or the TEMP folder is full
It could be a bad codec or a problematic video driver.
Update the video drivers
check these from Adobe
http://premierepro.wikia.com/wiki/Troubleshooting

process explorer shows you information about which handles and DLLs processes have opened or loaded.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Sysinternals Utilities Index
http://technet.microsoft.com/en-us/sysinternals/bb545027.aspx
Hopefully it assist you somewhere
Merete

Commented:
You probably have all the system requirements, but just in case:
http://kb2.adobe.com/cps/404/kb404723.html

You might just need to recreate the "preference" files:
On Windows XP and Windows Vista:

   1. Quit InDesign or InCopy.
   2. Launch InDesign or InCopy and immediately after launching hold down the Ctrl, Alt, and Shift Keys.
   3. A dialogue will appear that says "Delete [InDesign/InCopy] Preference files" click Yes.
   4. InDesign or InCopy will launch and will recreate the preference files.

Manual method:

If you are unable to invoke the Reset Preferences dialog, or prefer to preserve your preferences in case they are not the cause of your issue, here are manual steps for resetting the preferences. If resetting the preferences does not solve your problem, you can copy the files back to their original locations and replace the new copies that were created. This will restore your customized settings.

On Windows XP for InDesign:

   1. Quit InDesign
   2. Drag the "Version 6.0" folder from C:\Documents and Settings\[user name]\Application Data\Adobe\InDesign\ to the desktop.
   3. Drag the "Caches" folder from C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\InDesign\Version 6.0 to the desktop.
   4. Restart InDesign
DeeDee

Commented:
Continued...

On Vista:

InDesign:

   1. Quit InDesign.
   2. Drag the "Version 6.0" folder from C:\Users\[user name]\AppData\Roaming\Adobe\InDesign\ to the desktop.
   3. Drag the "Version 6.0" folder from C:\Users\[user name]\AppData\Local\Adobe\InDesign\.
   4. Restart InDesign.

NOTE: If the problem continues, the preferences file isn't the cause. To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.

The article goes on to offer other possible solutions:
http://kb2.adobe.com/cps/404/kb404723.html
DeeDee