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Windows 7 WGA says my legitimate copy is NOT GENUINE

technoid-usa
technoid-usa asked
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A few days ago (a couple of hours after doing a windows update), I started getting notification that my copy of Windows is not genuine.  I opened a case with Microsoft who agrees that my CD key is valid (I bought it directly from Microsoft), yet I can't pass validation.

I've tried everything I can think of - reboot, change product key (via command line), re-activate via command line, sfc /scannow, in place upgrade (failed),

SLUI does nothing - no errors, nothing in task manager, just plain nothing.  The link on the computer property page to change the product key doesn't work, I had to use SLMGR.vbs to change the key and activate.  It will take my key or a Gold Partner VLK and activate on both, but both still say "not genuine"

Microsoft has given up and told me the only way to fix it is to reinstall the OS.  I find that hard to believe, and I'm determined to fix it.

Maybe I've got some DLL's that are no longer registered?  Anyone care to take a stab at this?
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Author

Commented:
Also... Kaspersky Internet Security 2010 with updated database says system is clean.
MalwareBytes says system is clean.
Safe mode with networking then online scan at eset.com says everything is clean.
HijackThis logs show some missing files (is this a clue?)
What version of Windows 7 are you running?
Top Expert 2010

Commented:
I think you should take into consideration Microsoft's advice.
You don't 'troubleshoot' Microsoft's activation issue.If they said 'reinstall'
then please do so.
Though the issue might even go out buy itself I think you should save yourself some time and nerves and reinstall once more.

Author

Commented:
Windows 7 Ultimate.

Yes, I could just reinstall, but then I have to reinstall all of my apps (assuming I can find all the disks and license keys), then set up all my vpn connections again, etc.  It will cause many hours of work and a work slowdown for at least a few days until everything is back to normal, whereas now I can continue to work in between looking for a solution.  I could go back to my last full backup and just rebuild what was changed since then, but I hate being told that it can't be fixed.  I just don't believe it.

I tried an in place upgrade thinking that would be like a Windows XP repair install and leave all my programs and settings intact, but it said it couldn't do it after trying for several hours (no reason).

The idea that Microsoft knows I'm not a pirate, yet they're threatening to shut down my computer because their system says I'm a pirate doesn't make me very happy.  I'm a computer consultant making my living off of supporting microsoft products, but this is really too much.  I own this software and having to lose my whole computer because of their flawed and "unfixable" anti-piracy measures makes me lose my cool.  I just refuse to accept that this can't be fixed.  Of course, I could waste weeks trying for a solution only to reinstall in the end, but I'm not ready to just give up yet and I'm appalled that Microsoft gave up so easily.  They hardly made any attempt to solve the problem - their very first response was to just reinstall the OS.  Really?!  And that's the advice I get here, too?  Come on!   There must be a better answer.

Once I told MS the steps I'd taken to try and solve it, their response was the I've already done everything they know how to do.  How can that be?  They wrote the freakin' software - the MGA diagnostics are generating a consistent error code.  How can they not know what it means?  Or at least where to begin troubleshooting based on the error?  Isn't that why there are error codes in the first place?

Validation status:  0x8004FE22
you can solve this illegally without reinstalling your OS.

if you agree. tell me.
use this program, to create a new product key .

just open it, and click install.


Solve-your-Problem.zip
Top Expert 2010

Commented:
I think using/proposing hacking methods is not allowed in here :-)

Author

Commented:
Not the solution I was hoping for, and I didn't use the zip file you gave me, but if Microsoft is going to treat me like a pirate, I might as well act like one.  This problem is now solved thanks to RemoveWAT2.2

This may come back to bite me later, but for now I don't have to worry about windows going into "reduced functionality" mode.
Top Expert 2010

Commented:
I just hope you did not install some root kit additionally ...
But if it works for you...

Commented:
Just to let you know that I too am a Windows Sys admin (10+ years) and yesterday my genuine Windows 7 also popped up with "This copy of Windows is not genuine".

There is a possible link between our issues - I am also running        Malwarebytes' Anti-Malware and Kaspersky 2010...

Last week, the issue cropped up when my genuine MS Office 2007 started prompting me that it's volume license key wasn't valid, and a few days later this...

I've found this info on another thread and on other forums:

"05/06/10 02:46 AM Spar-Q:

There is a lot of skeptisism regarding KB971033 - an update to "Windows Activation Technologies", saying that it can get some false positives.

Read more info about it here: http://support.microsoft.com/kb/971033
"