We help IT Professionals succeed at work.

a required cd dvd drive device driver is missing on  dell 2970 SMS 2008 Install

DjJohnny
DjJohnny asked
on
Hi Experts, I am installing a fresh copy of SBS 2088 on a Dell 2970 Server with a raid 5 and a sata DVD drive. I get to the select language screen and click next and get an error
A required cd dvd drive device driver is missing

I cannot seem to find a fix for this. I have gone into the BIOS and changed the SATA from QDMA Mode to ATA Mode. After that I rebooted and it did not get to the language screen at all.

Thank you
John
Comment
Watch Question

Commented:
Make sure your RAID/Controller Card has the correct/updated drivers. I fought with a similar issue several months back on A Dell Server. I contacted Dell and it took a few hours but we finally figured out what it was looking for. I ended up putting the driver on a USB stick and pointed it to the drive and it worked fine. If you do not have support for the server, go to their website and download the recent driver releases and place them all on a usb. Once it gripes about the missing driver, browse to the USB drive and try the drivers you downloaded one by one. If you do have support I would contact Dell.

Author

Commented:
Thank you,
I am downloading all the drivers now. I will let you know how it works out
John

Author

Commented:
I just went thru all the drivers with no luck. would it be the Raid if the error said it is the DVD?

Commented:
I went back in my emails from Dell and this is what fixed it for me. the BROADCOM_QDMA-BROADCOM-CHIPS_A00_R181056. It was asking for a RAID or Controller driver and this was the fix. You can see, it was misleading as it was ultimately the chip-set driver that fixed it.

Author

Commented:
Thank you for your help. I just got done doing an on line chat with Dell and the problem was that I needed to run the System Management and Tools CD that came with the server. It created a virtual disk that has all the drivers then you insert the SBS 2008 disk. Thank you for pointing me in the correct direction.
John