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Locate controller driver for HP ML370 G5 for use with Symantec BESR 2010.

The recovery of the Server 2008 R2 image prompts for controller driver for the HP Smart Array P400 controller. I downloaded the .exe from the HP site and extracted the .inf file but BESR rejects the file.
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Rick HobbsRETIRED
Top Expert 2006

Commented:
Have you tried to load the driver in this manner:
http://seer.entsupport.symantec.com/docs/323766.htm
Rick HobbsRETIRED
Top Expert 2006

Commented:
Also, have you run the driver validation tool?  What were the results?

Author

Commented:
I have not run the validation tool but I should mention that the image of the 2008 server was taken with an 8.0 installation of BESR. I am attempting to recover it with BESR SRD 2010. It was my understanding that the SRD version was the one that mattered in terms of version and driver support. Is this correct?
Iamthecreator OMIT/EE Solution Guide

Commented:
Please refer to the following article in order  to correctly identify the storage controller and the required drivers
You will need to supply the drivers for the correct OS.
It will be the drivers for the OS being restored.
Prompt for a device or VEN ID string occurs while restoring a recovery point in  the Symantec Recovery Environment using the Restore Anyware Option (RAO)
http://support.veritas.com/docs/293618 

Author

Commented:
I'll double check on the controller based on the ID string, but the point is that I already know it is an HP P400 Smart Array controller and I downloaded the only storage controller driver offered by HP. This comes in the form of an extractable .exe with one .inf file included. When prompted by BESR for the driver, I point to the .inf file and it rejects it and asks me to retry or cancel. My question is does anybody know of an alternate driver, perhaps earlier (the HP driver appears to be a revision. Once extracted, there is an executable that can be used to install the updated driver in windows) for the ML 370 G5 with that controller for server 2008 R2?

Author

Commented:
There seems to be something awry with BESR and the ML370G5. I've installed BESR 2010 and created images of the 2008 R2 servers and am trying to recover using the BESR 2010 SRD, so the whole environment is v2010 yet it STILL prompts for a driver file. There must be a driver out there somewhere. I just find this amazing as the Smart Array P400 is a WAY common RAID controller. Why would the driver not be supported in the 2010 version?
DavidPresident
Top Expert 2010

Commented:
this really looks like a software bug, not a missing driver.  I would check the symantec support site. you clearly have a driver, a common driver, I might add... so something else is going on
Paul SolovyovskySenior IT Advisor
Top Expert 2008

Commented:
1.  Go to the HP website, download driver and extract to a location.  Place on USB or CD.


2.  When booting up Recovery Disk it will ask you to load driver, load this driver.

3.  Perform restore.

4.  If it asks you for the drivers after the system boots, put in the usb or cd and let it find it.

I have done this hundreds of times.

After much tribulation, I figured it out. Perform the recovery in the following order to successfully boot when its a 2008 R2 server image going to an HP proliant server using BESR 2010 and multiple drive partitions:
1) Do a Filesystem restore and recover the system reserved partition first and set it as active and restore the MBR
2) Recover the C drive second and do not restore MBR or set as Active
3) Recover any other logical drives after