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cloning guest os with vcenter 4 - sysprep not found

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Last Modified: 2012-05-09
running vcenter 4

trying to make a clone of a vm

when going through the wizard, all options are grayed out - see attached screenshot

i know this is occuring because sysprep is not found.  ive followed these articles with no success:
http://communities.vmware.com/message/478135
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1005593

any ideas?
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This problem has been solved!
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