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Our WSUS Server is not giving updates for Windows 2003 Server Appliance Edition

I have a HP NAS storge server running Windows 2003 Server Appliance Edition. I have a WSUS server that is suppose to hand the Windows updates out but I found out that the NAS server has never taken any updates! I have ran the tool to check to make sure the client can talk to the WSUS server. Any ideas on what would cause the server not to push the updates out or if there is a way I can bypass the WSUS and get updates right from Microsoft?
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r_panos

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Had to contact the vendor for OS upgrades.