We help IT Professionals succeed at work.

Commvault Simpana Express Installation Woes

CanaanAssociates
CanaanAssociates asked
on
We are simply trying to install Commvault Simpana Express on a dedicated 32-bit Windows 2003 Server and archive our Exchange 2007 server (running on Windows 2003 x64).  The goal is to simply archive older messages and leave a stub in their place to control storage on the Exchange server.  The Commvault server is installed, but the agent installations don't make any sense to me and I cannot find any installation instructions that are helpful.  If anyone can assist, it will be greatly appreciated.
Comment
Watch Question

Top Expert 2005

Commented:
If you have the tape drive attached to that server then you need the media agent and idata agent installed.  If the library or tape drive is on another server then just install the idata agent.

Commented:
Installing Mailbox and Mailbox Archiver agents can be a little tricky with 2007 - this is because they are 32Bit Agents. Now the first time it can be a little tricky to install 32Bit Agents on a 64bit OS, but I should be able to able to point you in the right direction.

Firstly, I would recommend installing a FileSystem Agent onto the Exchange Server (This will be a 64bit Agent)

Next, you will need make some changes to registry that will allow you to install 32Bit Agents onto a different "Instance" on the same Server". See here for the information
http://documentation.commvault.com/commvault/release_8_0_0/books_online_1/english_us/deployment/install/quick_start_guide_others/install_how_to.htm#Configure_an_x64_Computer_for_Installing_32-bit_Binaries

Once that has been done, you will need to install the 32Bit Agents to a new Instance. See here for more information about "Multi Instances"
http://documentation.commvault.com/commvault/release_8_0_0/books_online_1/english_us/deployment/install/misc/multi_instancing.htm

Also, please see here for more details around Exchange Mailbox Archiver deployment: http://documentation.commvault.com/commvault/release_8_0_0/books_online_1/english_us/deployment/dm_ex.htm

Author

Commented:
Thanks Psy053.  Which agent is the correct "file system agent" to install on the Exchange Server (iDA for Windows Server 2003 64-bit or DataArchiver Agent for Windows File System)?

Commented:
I don't have a console infront of me to check, but I'm fairly confident that it would be "iDA for Windows Server 2003 64-bit ".

It's definately not the other one.

Author

Commented:
For some reason, it will not allow me to install that agent because it says that I am not licensed for that module even though we have the Commvault Simpana Express Email and Database version which is supposed to allow up to four Windows systems and Exchange.  So far, the only thing we have installed is the Commvault CommServe and the CommCell Console.

Commented:
Hmm, I just found some more doco, and apparently you don't have to install the 64bit agent for the Express version.
You should be able to install the 32Bit Filesystem Agent without making any other changes.

Do you want to give that a go, then we can move on to the Mailbox Archiver Agent?

Author

Commented:
I have made the registry changes to the 64-bit Exchange Server, but I don't see any different options listed in the agent installation.  Attached are the agents that I have to choose from.


agents.png
Commented:
Apologies, I haven't installed the Express Version of the Mailbox Archiver Agent before, and had assumed that it - like the regular version, would require the File System iDataAgent to be installed first.

Do you want to go ahead and try and install the Exchange Mailbox Archiver Agent and see what happens?

Before you do that though - have you installed Outlook or the MAPI CDO Libraries on the Exchange Server?
If not, I recommend downloading and installing the MAPI and CDO Libraries from Microsoft ( http://www.microsoft.com/downloads/details.aspx?familyid=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en )

Author

Commented:
The Mapi CDO libraries are installed.  Here is a list of Data Archiving Agents that I can install:
Archiving-Agents.png

Commented:
There's nothing under the Exchange iData agents?

Author

Commented:
The only item under Exchange iData Agents is iDA for Exchange Database
Exchange-Agents.png

Author

Commented:
When I select the iDA for Exchange Database, then I get the error that that license is not supported (attached).

Are you familiar with this process that I found in another article?

I would recommend finding yourself a 32-bit Windows 2003 installation and running the exchange mailbox backups from there as a proxy. There is every amount of possible pain trying to do this on windows 2008 x64 - mostly to do with security issues introduced in 2008 (UAC for one).
2003 with outlook 2007 for the mapi layer is foolproof.

license-error.png

Commented:
Assuming that Express is similar in functionality can you please do the following:

From the CommVault Console, go into the Control Panel, then open License Administrator Applet.
Take a screen shot of your available licenses (might wish to remove your CommCell Id from the image), and then post here.

Author

Commented:
I am currently going back and forth with Dell/Simpana to get a license file that will apply correctly.  They have acknowledged the license problem.  Once I have the correct license in place, we can pick up where we left off.  I will post once they have it fixed.  Thanks.

Commented:
How have you gotten on with Dell / Commvault?

Author

Commented:
Dell and Commvault have finally conceded that Simpana Express 8.0 does not support Exchange Archiving) only backup).