Graphics, Keyboard and Touch Pad Freeze up on win 7 load
Hey,
I have been trying to fix this one for a few days now and I am finally sending it out to the experts....
I have just upgraded a Toshiba Satellite P300 from Windows Vista Home Prem to Win 7 Pro.
As this upgrade does not allow for a straight upgrade option the initial OS had to be formatted first.
So I have started with a clean HDD install with the Win 7 Pro UPG DVD.
The problem:
Every few reboots the system comes to the initial login screen (before a user profile is loaded) and the keyboard and touch pad will not respond at all and the graphics driver will not be running.
If I add a USB keyboard and mouse they will work but the local input devices will remain dead.
Upon going to device manager:
Synaptics driver is: This device cannot start (Code 10)
Radeon HD3650 is: Windows cannot initialize the device driver for this hardware (code 37)
No warnings show for the keyboard though.
Here are the only other event errors in event viewer:
ATI EEU Client event Error - Event ID:16388 Source: ATIeRecord
Display is not active - Event ID:43029 Source: atikmdag
CPLIB :: General - Invalid Parameter - Event ID:52236 Source: atikmdag
Something I have just noticed too is that the Sleep and Hibernate functions do not work either on a bad reboot.
As said before though, this does not happen on every reboot, so just when I think I have it and its ready to take to the manager it will boot incorrectly again.
I have tried just about every driver I could find on the Toshiba site for this system and I am currently using the synaptics drivers straight from the synaptics website.
I started using driver sweeper this morning to totally remove the ATI files and then install each driver again.
I currently have the following ATI Driver installed:
ATI Mobility Radeon HD 3650
Version 8.634.1.0
I have been trying to fix this one for a few days now and I am finally sending it out to the experts....
I have just upgraded a Toshiba Satellite P300 from Windows Vista Home Prem to Win 7 Pro.
As this upgrade does not allow for a straight upgrade option the initial OS had to be formatted first.
So I have started with a clean HDD install with the Win 7 Pro UPG DVD.
The problem:
Every few reboots the system comes to the initial login screen (before a user profile is loaded) and the keyboard and touch pad will not respond at all and the graphics driver will not be running.
If I add a USB keyboard and mouse they will work but the local input devices will remain dead.
Upon going to device manager:
Synaptics driver is: This device cannot start (Code 10)
Radeon HD3650 is: Windows cannot initialize the device driver for this hardware (code 37)
No warnings show for the keyboard though.
Here are the only other event errors in event viewer:
ATI EEU Client event Error - Event ID:16388 Source: ATIeRecord
Display is not active - Event ID:43029 Source: atikmdag
CPLIB :: General - Invalid Parameter - Event ID:52236 Source: atikmdag
Something I have just noticed too is that the Sleep and Hibernate functions do not work either on a bad reboot.
As said before though, this does not happen on every reboot, so just when I think I have it and its ready to take to the manager it will boot incorrectly again.
I have tried just about every driver I could find on the Toshiba site for this system and I am currently using the synaptics drivers straight from the synaptics website.
I started using driver sweeper this morning to totally remove the ATI files and then install each driver again.
I currently have the following ATI Driver installed:
ATI Mobility Radeon HD 3650
Version 8.634.1.0
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SOLUTION
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ASKER
I thought the clean install with those drivers had corrected the issue but merphies law kicked in when I again took the system to the clients premises, turned it on (no network connection) and it happened again.
I have since let him know about the issue and he is so far living with it until I find an answer (first time I have had to give a client back a system not fully fixed).
When I can get my hand on it again I will try booting into KNOPPIX. What apps/commands should I then use to diagnose the hardware?
Thanks for all the help so far.
I have since let him know about the issue and he is so far living with it until I find an answer (first time I have had to give a client back a system not fully fixed).
When I can get my hand on it again I will try booting into KNOPPIX. What apps/commands should I then use to diagnose the hardware?
Thanks for all the help so far.
nothing - if it works, then the hardware is fine - and you have to look for software problems
here a guide : http://db.glug-bom.org/lug-authors/anurag/knowing-knoppix_2004-12-30.pdf
here a guide : http://db.glug-bom.org/lug-authors/anurag/knowing-knoppix_2004-12-30.pdf
ASKER
Ok thanks nobus I will give it a go.
The thing I don't get is that it's never constant
The thing I don't get is that it's never constant
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ASKER
Thanks Nobus,
I haven't had a chance to perform any more test on this system as the owner has been too busy using it to give me the time.
I have checked in with him and he has said he doesn't even notice the issue. I believe this is due to him using a USB keyb and mouse throughout the day and that it just hasn't done it when he uses it while mobile (yet).
Can I leave this thread open until I find the answer?
I haven't had a chance to perform any more test on this system as the owner has been too busy using it to give me the time.
I have checked in with him and he has said he doesn't even notice the issue. I believe this is due to him using a USB keyb and mouse throughout the day and that it just hasn't done it when he uses it while mobile (yet).
Can I leave this thread open until I find the answer?
no problem with me. post updates !
ASKER
All very helpful and prompt tips that did help towards the error. Unfortunatley due to never getting moe time with the system the root of the error was never fxed. The system will show symptoms every 1 in 5 boots.
seems a bad touchpad to me..
ASKER
I have just tried that utility for use on a clean win 7 install and it did not help. I am thinking there might be other conflicting drivers though that have been installed prior so I am formatting and starting again, thistime using the toshiba util you found.
I will post back on the results.