Graphics, Keyboard and Touch Pad Freeze up on win 7 load
Hey,
I have been trying to fix this one for a few days now and I am finally sending it out to the experts....
I have just upgraded a Toshiba Satellite P300 from Windows Vista Home Prem to Win 7 Pro.
As this upgrade does not allow for a straight upgrade option the initial OS had to be formatted first.
So I have started with a clean HDD install with the Win 7 Pro UPG DVD.
The problem:
Every few reboots the system comes to the initial login screen (before a user profile is loaded) and the keyboard and touch pad will not respond at all and the graphics driver will not be running.
If I add a USB keyboard and mouse they will work but the local input devices will remain dead.
Upon going to device manager:
Synaptics driver is: This device cannot start (Code 10)
Radeon HD3650 is: Windows cannot initialize the device driver for this hardware (code 37)
No warnings show for the keyboard though.
Here are the only other event errors in event viewer:
ATI EEU Client event Error - Event ID:16388 Source: ATIeRecord
Display is not active - Event ID:43029 Source: atikmdag
CPLIB :: General - Invalid Parameter - Event ID:52236 Source: atikmdag
Something I have just noticed too is that the Sleep and Hibernate functions do not work either on a bad reboot.
As said before though, this does not happen on every reboot, so just when I think I have it and its ready to take to the manager it will boot incorrectly again.
I have tried just about every driver I could find on the Toshiba site for this system and I am currently using the synaptics drivers straight from the synaptics website.
I started using driver sweeper this morning to totally remove the ATI files and then install each driver again.
I currently have the following ATI Driver installed:
ATI Mobility Radeon HD 3650
Version 8.634.1.0
I have been trying to fix this one for a few days now and I am finally sending it out to the experts....
I have just upgraded a Toshiba Satellite P300 from Windows Vista Home Prem to Win 7 Pro.
As this upgrade does not allow for a straight upgrade option the initial OS had to be formatted first.
So I have started with a clean HDD install with the Win 7 Pro UPG DVD.
The problem:
Every few reboots the system comes to the initial login screen (before a user profile is loaded) and the keyboard and touch pad will not respond at all and the graphics driver will not be running.
If I add a USB keyboard and mouse they will work but the local input devices will remain dead.
Upon going to device manager:
Synaptics driver is: This device cannot start (Code 10)
Radeon HD3650 is: Windows cannot initialize the device driver for this hardware (code 37)
No warnings show for the keyboard though.
Here are the only other event errors in event viewer:
ATI EEU Client event Error - Event ID:16388 Source: ATIeRecord
Display is not active - Event ID:43029 Source: atikmdag
CPLIB :: General - Invalid Parameter - Event ID:52236 Source: atikmdag
Something I have just noticed too is that the Sleep and Hibernate functions do not work either on a bad reboot.
As said before though, this does not happen on every reboot, so just when I think I have it and its ready to take to the manager it will boot incorrectly again.
I have tried just about every driver I could find on the Toshiba site for this system and I am currently using the synaptics drivers straight from the synaptics website.
I started using driver sweeper this morning to totally remove the ATI files and then install each driver again.
I currently have the following ATI Driver installed:
ATI Mobility Radeon HD 3650
Version 8.634.1.0
did you install all the drivers for it ? see here : http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2027297&rpn=PSPC0U&modelFilter=P300-ST3014&selCategory=3&selFamily=1073768663
Thanks Nobus,
I have just tried that utility for use on a clean win 7 install and it did not help. I am thinking there might be other conflicting drivers though that have been installed prior so I am formatting and starting again, thistime using the toshiba util you found.
I will post back on the results.
I have just tried that utility for use on a clean win 7 install and it did not help. I am thinking there might be other conflicting drivers though that have been installed prior so I am formatting and starting again, thistime using the toshiba util you found.
I will post back on the results.
you can also test for hardware problems by running from the live Knoppix cd : ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V5.0.1CD-2006-06-01-EN.iso
I thought the clean install with those drivers had corrected the issue but merphies law kicked in when I again took the system to the clients premises, turned it on (no network connection) and it happened again.
I have since let him know about the issue and he is so far living with it until I find an answer (first time I have had to give a client back a system not fully fixed).
When I can get my hand on it again I will try booting into KNOPPIX. What apps/commands should I then use to diagnose the hardware?
Thanks for all the help so far.
I have since let him know about the issue and he is so far living with it until I find an answer (first time I have had to give a client back a system not fully fixed).
When I can get my hand on it again I will try booting into KNOPPIX. What apps/commands should I then use to diagnose the hardware?
Thanks for all the help so far.
nothing - if it works, then the hardware is fine - and you have to look for software problems
here a guide : http://db.glug-bom.org/lug-authors/anurag/knowing-knoppix_2004-12-30.pdf
here a guide : http://db.glug-bom.org/lug-authors/anurag/knowing-knoppix_2004-12-30.pdf
Thanks Nobus,
I haven't had a chance to perform any more test on this system as the owner has been too busy using it to give me the time.
I have checked in with him and he has said he doesn't even notice the issue. I believe this is due to him using a USB keyb and mouse throughout the day and that it just hasn't done it when he uses it while mobile (yet).
Can I leave this thread open until I find the answer?
I haven't had a chance to perform any more test on this system as the owner has been too busy using it to give me the time.
I have checked in with him and he has said he doesn't even notice the issue. I believe this is due to him using a USB keyb and mouse throughout the day and that it just hasn't done it when he uses it while mobile (yet).
Can I leave this thread open until I find the answer?
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