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one dead pixel on my toshiba netbook - what are my rights

So I have a Toshiba netbook and noticed that one of the pixels is dead. I have had the product about 3 months now.

Toshiba told me, they will only act if there are 5 dead pixels in the same area. I am not happy with that. What are my rights - under the 1 yr guarantee where do I stand.

I am a United Kingdom res
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Mike ThomasConsultant
Top Expert 2010

Commented:
I am affraid to say it but what you have been told is pretty much my understanding of how it is with all manufacturers, although 5 dead pixels anywhere is what i thought it was, i wonder what their defenition of "area" is?

Can you take it back to the place you got it from? and make a fuss.





Author

Commented:
Ah, they should not be allowed to do that. So I have no rights huh
I would definatly go back to the shop you got it from. They might however do something. :)
Mike ThomasConsultant
Top Expert 2010

Commented:
"Ah, they should not be allowed to do that. So I have no rights huh "

Yes you have rights (if the ratio of failed pixles is too high) it sucks I know, and I sympathise totaly.

The shop will be more inclined to help as you will be face to face.

Commented:
Get a fine pointing object and make 4 additional dead pixels.  Worked for me in the past :)
Most Valuable Expert 2013
Commented:
Manufacturer warranties allow for a tolerance of faults of manufacture one of which is number of dead pixels on a screen won't exceed 'n' or 'x'% of the screen.
In UK law you are pretty much stuck with this - your only recourse would be to say you were unaware of this allowance and it isn't acceptable to you - you must notify the seller immediately the fault becomes apparent though and the seller can argue that as part of your agreement to purchase you should have availed yourself of their conditions of sale - thisi s difficult to defend nowadays as most manufacteres make this information available on line but was a good argument when you opened a software package to find the licensing terms inside the package & the supplier arguing that as you'ld opened the package to read the conditions) you were bound by them!.  Under Distance Selling regs you could return a laptop bought online for any reason in the first week you have it provided it is returned at your expense in the condition it was supplied and you have caontacted the supplier in advance to notify them of the return.