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IE 7 - Requesting Logon Credentials

CaussyR
CaussyR asked
on
When I copy a URL link from Outlook 2003, and paste the URL into IE 7 the web page opens correctly with no logon credentials required.

If IE 7 is closed and I click on the link within the email, I am asked for logon credentials.

Could anyone help em understand this ?
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Most Valuable Expert 2011
Awarded 2010

Commented:
Hello CaussyR,is this on a standalone PC or in a company network?How is IE served? Is it a local application or a company networked-served app? Are Proxy servers involved? If you get a new instance of IE from a network server when you click the link in Outlook, it's likely that this session does not have access to your cookies, which would hold your previously supplied credentials, so when the new session accesses the web page, there are no cookies with stored credentials, and you are being asked for the password again.cheers, teylyn

Author

Commented:
Hi Teylyn,

IE 7 is installed on each PC.
This is a corporate network. There are proxies on the network, but in the proxy exception settings of IE, the local domain has been included.
When the dialogue box appears, the user can enter their logon credentials and this would work fine.
Most Valuable Expert 2011
Awarded 2010

Commented:
So are you saying that the URL that requires the credentials is a local network domain?

Author

Commented:
No, because if IE is already open and I click on the URL no logon credentials appear.
Most Valuable Expert 2011
Awarded 2010
Commented:
That could be because when IE is opened from the corporate menu, the proxy credentials are included. But if IE is triggered from a link in Outlook/Word/Excel/whatever, a session is opened that does not include the proxy credentials by default. Check with your network admins.

Author

Commented:
What I have noticed, is when I login <domain>\<logon> this works fine.  When I just typed <logon> with no domain this then resolved to <web site>\<logon> rather than <diomain>\<logon>, which explains why, when IE is already open the site works with no logon credential dialogue box appearing. As you rightly mentioned the link executed in an app requests for logon credentials.

Author

Commented:
What I need to do is work out how I can make sure the logon by default is <domain>\<logon> and not <web site>\<logon>.
Most Valuable Expert 2011
Awarded 2010

Commented:
It's in the control of your network admins. No advice from here will be able to change that.

Bribe them. Do they like chocolate? Beer? A good bottle of Chateau Lafitte? Tickets to the Soccer World Cup Finals in South Africa?

Grease the machinery.

cheers, teylyn

Author

Commented:
It pointed towards a solution but wasn't eactly the answer