At the risk of sounding dumb, could someone explain the purpose of the email router in Dynamics? Been dabbling with Dynamics for about a year now and have never looked at this component really. Searching google just give me info on setting it up and configuring it. Almost every page I find on the web that attempts to describe it gives the same regurgitated sentence from Microsoft:
"...The E-mail Router is an interface between the Microsoft Dynamics CRM system and an e-mail system..."
Great. That tells me what it is, not what it's for or what it does. Why is the interface needed? What can't I do without it? If I have the Outlook client installed I can still track emails without the router so I am slightly at a loss as to it's purpose.