We help IT Professionals succeed at work.
Get Started

Dynamics CRM Email Router

Lee Savidge
Lee Savidge asked
Last Modified: 2013-11-24
At the risk of sounding dumb, could someone explain the purpose of the email router in Dynamics? Been dabbling with Dynamics for about a year now and have never looked at this component really. Searching google just give me info on setting it up and configuring it. Almost every page I find on the web that attempts to describe it gives the same regurgitated sentence from Microsoft:

"...The E-mail Router is an interface between the Microsoft Dynamics CRM system and an e-mail system..."

Great. That tells me what it is, not what it's for or what it does. Why is the interface needed? What can't I do without it? If I have the Outlook client installed I can still track emails without the router so I am slightly at a loss as to it's purpose.
Watch Question
Principal Consultant
This problem has been solved!
Unlock 2 Answers and 6 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE