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Photoshop CS4 Crashes When Saving for Web

ComfortablyNumb asked
Ive had CS4 working fine on my machine for months. However, since yesterday, I cannot save for web without it crashing immediately when i click the save for web menu button.

It's installed on Win7 64bit (see attached system info).

Ive tried resetting the s4w preferences: "while holding down the Ctrl and Alt key,go to File>Save for Web and Devices"  from a previous EE question for CS3 and even that process crashes!
Also unticked 'enable version cue'

I am sure I didn't install anything yesterday and I don't think there were any windows updates yesterday either. I can also save as jpg or png with no problems.

Before I reinstall the thing any suggestions?


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Just to be absolutely sure, make sure you're holding down Ctrl-*shift* when selecting the menu item, which is what resets the settings. Failing that, you may also want to install the latest patches for CS4 from the adobe website.

I read that some plugins cause crashes in CS4 (and CS5) so you might find help in this:



@ manggy

Cheers for that. But I have done both


@ DeeDee

I've gone through this and got no where im afraid. I've never installed any 3rd party plugins anyway!

Cheers for thrying to help...
That article also recommends troubleshooting the built in plugins:
To restore the default plug-ins on a 64-bit edition of Windows:
1 Close all applications.
2 In Windows Explorer, navigate to C:\Program Files\Adobe\Adobe Photoshop CS5 or CS4 (or to your custom installation location). Move the Plug-Ins folder to a temporary location (for example, a new folder on your Desktop).
3 Navigate to C:\Program Files\Common Files\Adobe\Plug-Ins. Move the CS5 or CS4 folder to a temporary location.
4 Navigate to C:\Program Files (x86)\Adobe\Adobe Photoshop CS5 or CS4. Move the Plug-Ins folder to a temporary location.
5 Navigate to C:\Program Files (x86)\Common Files\Adobe\Plug-Ins. Move the CS5 or CS4 folder to a temporary location.
6 Start the installer for Photoshop CS5 or CS4 or your edition of Adobe Creative Suite.

    * If you purchased boxed software, then insert the installation disc into your computer's optical drive. (If the installer does not start automatically, then navigate in Windows Explorer to the Adobe CS5 or CS4 folder on the installation disc and double-click Setup.)
    * If you purchased downloadable software from the Adobe Online Store, then double-click the installer that you downloaded. (If you no longer have the downloaded installer, then log into your account at www.adobe.com/membership to download the installer.)

7 In the installer window, select Adobe Photoshop CS5 or CS4 (64-bit) and Adobe Photoshop CS4 in the list of Installed Products.
8 (Optional) Deselect all other components besides Photoshop, if this option is available.
9 Click Install. Follow the on-screen instructions.



Cheers for that. A reinstall did the trick but what a pain!!!

Thanks for all ya help...

Sorry that you had to reinstall - that is always a pain, but glad it fixed the problem.