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I/T Support Contract Proposal Documentation.

Last Modified: 2012-05-09
Any tips on putting a written contract together for a new client?

I don't have contracts with most of my clients ( I know I probably should ) Most of my clients never asked for one and some would prefer to to commit or sign anything even though I have been looking after them for years.

This works fine.

However, now I am dealing with a junior accountant at a firm and he is really trying to earn stripes for himself, put me through the mill and on the way break my balls!. He is a pain in the a%&s but he is probably right and deserves a written contract. I'm going to really hate the part where he spend loads of my time tearing it apart and going through the fine print and negotiating changes.

Basically the rough agreement is to spend 1 day onsite looking after all of their I/T issues, and in addition 1 hour per week dialling in to manage their critical systems.

Any tips?

I plan to cover things like

Billing Terms
Accidental loss of data liability
Out of hours costs
Emergency call out costs
Remote support costs
Services Provided

Thanks for any feedback, I need to get this right before the interrogation.

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