We help IT Professionals succeed at work.

Certain websites time out on connecting

cfourkays
cfourkays asked
on
Whebn certain sites are entered, they time out in both browsers.
Vista PC with SP2.
Happens with both browsers, FF is default.
These 2 sites are the PC owners. I think part of his business.
www.wowcommaclub.com
www.joindocfran.com
I'm not at the PC now but can remotely access.

Pete
Comment
Watch Question

Commented:
I would start out by clearing out the browser cache and the temporary internet files, restart the browser and try again. If that didn't help I'd update Flash Player since the first web site is in Flash.

Author

Commented:
I had cleared the cache and TIF's in IE and "Everything" in Firefox.
These sites fail in both browsers.
Could Flash be a common problem?
I don't think you install it as an Add-on in FF.
Commented:
The second site was really slow from where I'm at (sweden), but it worked in both FF and IE.

Do you have a slow internet connection? Do other Flash sites work?

Check if this folder exist and has content:
C:\WINDOWS\system32\Macromed\Flash

Go here for a guide on how to adjust the timeout in IE:
http://support.microsoft.com/kb/813827

Here's how to do it in FF:
Type "about:config" in the FF-address-bar.
Filter on "timeout".
There you'll find values for "network.http.keep-alive.timeout",
2network.proxy.failover_timeout", and so on.
Doubleclick a value and set it higher.

Author

Commented:
Had already cleared cache, TIF's, etc., from both browsers.
I'll work on a remote to try and reinstall Flash and post back.
Can the flash installation cause a problem in both browsers?
Firefox is the default, the owner never accesses through IE.


Pete

Author

Commented:
ekarls20,
Found the old Macromedia Folder.
I had never checked the system32 folder for it before. Found and deleted.
Also found this item
 "Tools -> Add-ons -> Extensions" in Firefox and uninstall "Adobe DLM (powered by getPlus(R))",

After a complete uninstall of Flash and reinstalling, PC now opens both sites.
Thanks for steering me to Flash.
You get your first points.
Pete