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Customizing Products in CRM 4.0

Last Modified: 2013-11-24
We have just started to look at Microsoft CRM 4.0 for a client and we have a very basic problem

Out of the box the Product entity assumes that the client is selling a "widget", however our client is selling insurance policies. Therefore each "Product" would be a unique price.

We would like to set up the product to reflect this but are cannot seem to amend this entity because it is a "system" entity

Does anyone have any suggestions or experience of this type of issue with the insurance industry?

I may not have explained very clearly but I am unsure where to start

I look forward to any advice received

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