asked on

Cisco Webex Connect

I'm using a built-in webcam with Cisco Webex Connect 2.5.5 Build 4148. I have no problem with the webcam itself since I can use it in HP TouchSmart Webcam. However, the video capture from the webcam doesn't show in Webex Connect. If I go to Edit > Settings > Audio/Video in Webex Connect, the capture device says AverMedia Capture, which does not show in either the Start menu > All Programs or Programs and Features in Control Panel. I try to change the AverMedia Capture to the HP Webcam and click Save, but Webex Connect does not seem to save the changed settings and it always reverts back to AverMedia Capture. I can't figure out why AverMedia Capture keeps showing up as the default Capture Device and why Webex Connect won't save the settings change I make to HP Webcam.

Running Vista Home Premium SP2 x 64.

ASKER CERTIFIED SOLUTION

Anthony Russo

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

sedberg1

ASKER

Here's the thing, Avermedia Capture doesn't even appear anywhere on his computer, neither in All Programs menu or in Programs and Features so there's nowhere to even remove it. I have no idea. I'll try a third party tool.

Anthony Russo

Let me know how it goes. If you have trouble locating a solution to test with, contact me through my profile here on EE and I will be glad to test with you.

Good luck,

Anthony