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<cfmail> is not working for outside email address

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Last Modified: 2013-12-24
Dear experts,
please help me as Im struck from 1 day.

I am using this below code for one of my coldfusion page.

<cfmail from="#customerservice#@#mailserver#" to="#email_addr#" subject="Account Query" server="our mail server">
                  This email is confidential and intended for  #name#                        
                  The information you requested is:  #pwd#
                  *** This Email Was Automatically Generated ***
</cfmail>

while the above is code is working fine for all the internal users with our domain email address.
But it is not working for other outside customers with abcd@yahoo.com
 etc..

please help me how can I solve this?
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