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Can't browse network, or stay connected using RDP

Last Modified: 2012-06-22
The last thing I did before leaving work on Friday was to install Symantec Hosted Endpoint security on my desktop PC at work. I had been running the beta for quite some time with no issues.

Now it seems I can't stay connected to my Windows XP Pro desktop at work using Remote Desktop.

It will connect for about 10 seconds then kick me out. If I try to connect back in right away I get this error: "Error connecting to existing session for <Username> (Id 0). The requested operation cannot be completed because the terminal connection is currently busy processing a connect, disconnect, reset, or delete operation."

This takes about 2 minutes to clear, and then sometimes I can connect back in, or sometimes I get this message:  "Your Remote Desktop session has ended. The connection to the remote computer was lost, possibly due to network connectivity problems..."

When I am connected, I cannot uninstall the symantec product because it's searching for some part of the installation on a mapped drive. While the desktop can ping servers by name and by IP, it cannot browse the network. I cannot reconnect the mapped drives. I have tried restarting the desktop, but the same problem exists. I cannot browse the Internet from that remote PC either.

I've tried using other remote acces software (Remote Admin), but get kicked off immediately after connecting.

I have tried disabling the Symantec software ... which has no effect. I also set the Symantec services to "Disabled" upon startup, and rebooted the PC and still the same problem persists.

If it's not Symantec, what else could be causing this?

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