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onboard NIC cannot start (code 10)

has anyone evr fixed this issue? the system board was just replaced by HP and the onbaord NIC is showing a yellow circle with black ! in device manager. when i right click on the device and look at properties its says this device cannot start (code 10)

I have tried updating drivers, re-installing the OS, reseeding the battery etc ....
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Top Expert 2010

Commented:
You need to update BIOS because you replaced the motherboard. While you are there also install all the latest firmware that is available for your machine. Let me know if you need any help with that

Author

Commented:
sorry that did not work

also when i try to re-install the drivers (because i've tried every possible driver available) the balloon pops up saying a problem occured during hardware installation and that your device may nor work correctly.
Top Expert 2010

Commented:
what is the model No (PC/Laptop and Operating System)? you will probably need to remove all the drivers manually before you can install the new ones but let me know what you have first. Also do you have any more yellow question marks in device manager or just 1.

Author

Commented:
thats the only one having a problem. its a hp dc5800 microtower.
Top Expert 2010

Commented:
is it win xp, vista or win 7?

Author

Commented:
xp pro x86 i have already tried uninstalling the driver and re-installing
Top Expert 2010

Commented:
Ok a few things to try

First uninstall your NIC from device manager then update your Chipset drivers: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=uk&prodNameId=3658083&prodTypeId=12454&prodSeriesId=3658081&swLang=13&taskId=135&swEnvOID=1093

Then update NIC firmware: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=uk&prodTypeId=12454&prodSeriesId=3658081&prodNameId=3658083&swEnvOID=1093&swLang=13&mode=2&taskId=135&swItem=vc-78655-1

and then install the latest NIC drivers:
If that doesn't solve the problem then try installing SP3 and see if XP comes up with valid drivers for your card
I presume because you reinstalled your OS you haven’t got any updates installed? You will need sp2 first before you can install SP3

SP2: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a
SP3:  http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

If you are still having problems then right click on your network card in device manager> Details tab> and copy the string you see in there and paste it in your reply ( the string will be something like PCI_VEN14E4\DEV_............................)
Distinguished Expert 2019

Commented:
what happened when you installed the drivers?  any errors?
it can be a faulty part on the mobo as well.
you can test if it is ok by running from a live Knoppix cd, and testing if you can get on the internet :
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V5.0.1CD-2006-06-01-EN.iso      

Author

Commented:
nobus:

what exactly do i do once i boot from this cd.
Distinguished Expert 2019

Commented:
if it runs ok, just connect to the net, as posted just above -  that will show if the nic is functional!

Author

Commented:
nobus:
i just tested KNOPPIX on my laptop and got this:

welcome to the KNOPPIX live linux-on-cd

scanning for usb/firewire devices

cant find KNOPPIX  filesystem, sorry
Dropping you to a very limited shell.
press reset button to quit.
Distinguished Expert 2019
Commented:
seems like a hardware problem then
i would contact HP with it, and ask for a replacement ! = warranty