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Can't Connect to Exchange 2003 OWA

Ok, just got my first Blackberry Device. We are running Exchange 2003. I have Exchange setup so I can access OWA from the browser. I tried setting up the email account on my Blackberry Bold and I checked all the settings and passwords and everything is correct. The blackberry tells me that the username or password is not correct. I triple checked the settings and everything is correct. I checked the Exchange server and I see a event log that says Unknown user or bad password. I'm besides myself now. I was able to connect to my clients exchange server with no problem. I have no idea what this problem is. I hope someone can shed some light on this issue.

p_nuts

you have blackberry setup through your isp or do you host your own blackberry enterprise server (bes) ?

Djrobluv

ASKER

No bes

rehamris

Which type of mail account are you setting up? You may need to enter your username as either DOMAIN\username or username@activedirectorydomain.com (or @activedirectorydomain.local). Make sure you aren't providing your full email address as your username if your internal domain is not the same as your public domain name.
IE: if your internald domain name is company.local but your public domain name is company.com
Use username@company.local -or- COMPANY\username -OR- username

sunnyc7

If you are in US

Google search for
verizon
https://bis.na.blackberry.com/html?brand=vzw

Sprint
http://sprint.blackberry.com/

t-mobile is
http://my.t-mobile.com

Create a new account - enter the details.
Activate your account.

Login to the web console of your BES account

Click add email address

Djrobluv

ASKER

Hey sunnyc7 I tried that already and that didn't work either. @rehamris we are not running SBS2003 so there is not .LOCAL after the domain. And I have tried Domain\username, username, username@domain.com. Like I said I can log into OWA from a web browser with no problem. I can setup a email account at another clients office with no problem. (Client is using SBS2003) Don't know if that makes a difference. everything I'm entering is correct, just don't know why its coming up with incorrect username or bad password. I tried using another users account to setup but I get the same thing with their credentials. Could there be something on the Exchange Server that's not checked?

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Djrobluv

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