AshDev
asked on
Mapped Drives hanging when copying or opening files on desktop
We have a Windows 2003 file server which was working fine but over the last month users pcs are hanging when accessing the files within the mapped folders or when they are copying files to their local deskop. Their pcs freezes. Nothing strange is appearing in the event logs. We can ping the server and rdp to the server fine. Any ideas?
ASKER
Hi, i'm not back in the office until Wednesday - some i can answer.
1.
are you getting event ID 2019, 2020, 333, 2021 or 2022 in the SYSTEM event logs on the server or the clients?
No
2.
What is the client OS?
XP / Win 7
3.
Are the servers/clients 64 bit or 32 bit? you can find it in Msinfo32.exe.
Server 32 bit / Clients mainly 32 bit
4.
Are the mapped drives located in a SAN?
No
5.
Do you see the problem with only big files or even small files
Both
6.
Do you have write caching enabled on the drives where these shares are located?
7.
Do you see the problem if you copy locally or while copying from the mapped drives using the command prompt?
Both a problem, when the issue occurs, can see the shares from the command prompt.
8.
Does the copy operation eventually completes or fails midway. if it fails do u get any error? if yes please post it here
Appears to hang until we reboot the server
9.
Can you please export the following key from the windows 2003 server as HIV file and send it?
HKEY_LOCAL_MACHINE\SYSTEM\
10.
Try disabling antivirus on source and destination and copy the file
1.
are you getting event ID 2019, 2020, 333, 2021 or 2022 in the SYSTEM event logs on the server or the clients?
No
2.
What is the client OS?
XP / Win 7
3.
Are the servers/clients 64 bit or 32 bit? you can find it in Msinfo32.exe.
Server 32 bit / Clients mainly 32 bit
4.
Are the mapped drives located in a SAN?
No
5.
Do you see the problem with only big files or even small files
Both
6.
Do you have write caching enabled on the drives where these shares are located?
7.
Do you see the problem if you copy locally or while copying from the mapped drives using the command prompt?
Both a problem, when the issue occurs, can see the shares from the command prompt.
8.
Does the copy operation eventually completes or fails midway. if it fails do u get any error? if yes please post it here
Appears to hang until we reboot the server
9.
Can you please export the following key from the windows 2003 server as HIV file and send it?
HKEY_LOCAL_MACHINE\SYSTEM\
10.
Try disabling antivirus on source and destination and copy the file
ASKER CERTIFIED SOLUTION
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1.
are you getting event ID 2019, 2020, 333, 2021 or 2022 in the SYSTEM event logs on the server or the clients?
2.
What is the client OS?
3.
Are the servers/clients 64 bit or 32 bit? you can find it in Msinfo32.exe.
4.
Are the mapped drives located in a SAN?
5.
Do you see the problem with only big files or even small files
6.
Do you have write caching enabled on the drives where these shares are located?
7.
Do you see the problem if you copy locally or while copying from the mapped drives using the command prompt?
8.
Does the copy operation eventually completes or fails midway. if it fails do u get any error? if yes please post it here
9.
Can you please export the following key from the windows 2003 server as HIV file and send it?
HKEY_LOCAL_MACHINE\SYSTEM\
10.
Try disabling antivirus on source and destination and copy the file