We help IT Professionals succeed at work.

outlook 2007 - Scanost - does this result mean no problems found?

afflik1923
afflik1923 asked
on
I'm trying to solve a diffcult problem that has gone on for some days. A users Outlook crashes and has other problems

(see other thread:
http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_26250566.html
)


I wanted to ask the direct with regards to these Scanost results. I run scanost on the entire store and unchecked the box to fix any errors (I wanted to know if there were any).

The results are below, but I think this is saying no problems were found?

I have also read that you can run Scanpst on an ost file? Should I give that a go. I'm so desperate to find what the problem is so I can be sure I get it resolved properly


23:01:37 Beginning offline folder file integrity check.
23:01:37 Performing initial synchronization.
23:01:37 Synchronizer Version 12.0.6509
23:01:37 Synchronizing Mailbox 'User'
23:01:37 Synchronizing Hierarchy
23:01:51 Synchronizing server changes in folder 'Drafts'
23:01:51 Downloading from server 'mail.company.local
23:03:08 Synchronizing server changes in folder 'Inbox'
23:03:08 Downloading from server 'mail.company.loca''
23:03:17 Synchronizing server changes in folder 'Conflicts'
23:03:17 Downloading from server 'mail.company.loca
23:04:26 Synchronizing server changes in folder 'Junk E-mail'
23:04:26 Downloading from server 'mail.company.local'
23:04:26 Done
23:04:26 Performing integrity detection scan.
23:04:26 If problems are found in this scan, they must be fixed manually.
23:04:26 Scanning hierarchy.
23:04:26 Scanning folder Shortcuts.
23:04:26 Scanning folder Views.
23:04:26 Scanning folder Views.
23:04:27 Scanning folder Inbox.
23:04:28 Scanning folder Sent Items.
23:04:29 Scanning folder RSS Feeds.
23:04:29 Done


Thanks for any input
Comment
Watch Question

Alan HardistyCo-Owner
Top Expert 2011

Commented:
All does look fine with the results, but if you are playing with an .OST file, why don't you simply delete it and let Outlook regenerate it?
I ran scanpst against an .OST file recently and afterwards, I had to delete the file anyway, so unless you need the .OST or it has something useful in it that you want, just delete it / rename it / move it somewhere else and regenerate it.

Author

Commented:
OK, I created a new profile in theend because of the problems. i REALLY hope this makes the problems go away and there was just some problem wtih the  OST file.
Alan HardistyCo-Owner
Top Expert 2011
Commented:
Corrupt .OST files is fairly common place and should not resurface again quickly unless there are other problems.

Commented:
According to the scan result, it seems the .OST file is OK.
Commented:
create user's profile on a different machine and check if it also crashed . if not then . delete the Old OST file from user's machine and create profile. it should work.

Author

Commented:
AFter many changes included recreating the PST file, the problem has been occuring a lot less. It has still occured though. I did ask user if we can continue to reduce the mailbox size which he is slowly working on.

Commented:
what is the user's mailbox size? if it is not much than you may move his mailbox to another location and recreate his profile. if there is any corruption it will go away.

Author

Commented:
Will update ASAP

Author

Commented:
I think this problem was down to mailbox size. When user was made to reduce mailbox size seemed to stop complaining.
Thanks