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Delete printer in Vista

I try to delete the Brother MFC-8300 v.2. It does not allow me to delete. There is no error when I try to delete it in Administration Mode. I even reboot my PC. My PC is running Vista Ultimate.
After I reboot, I saw the status for the printer is 'Error - Deleting'

tommym121

ASKER

I forget to attached the screen shot
deletePrinter.jpg

Cliff Galiher

The "error - deleting" is not referring to deleting the printer, but is referring to print job in the print queue. The number "1" in the same screengrab also shows this. Open the print queue, cancel and delete any print jobs that are associated, and then you should be able to delete the printer.

John

Open the Prnters dialogue box (similar to above) and click on File -> Server Properties (You may have to enable the Menu layout). In the Drivers Tab, see if you can delete the Brother printer driver. Assuming so, now can you delete the printer? ... Thinkpads_User

dauman

cgaliher is right, you have to remove/cancel all print jobs before it will allow you to remove the printer.

John

I agree with the above, however in my experience, the jobs will delete upon reboot which was done. However - tommym121, do let us know. ... Thinkpads_User

tommym121

ASKER

I try to use "Cancel All Document" in Administrator mode. Got this. See attached files
deletePrinter1.jpg
deletePrinter2.jpg

John

Is this a network printer? Is this a Server printer? In either case you may have to go another machine or the server to delete the print jobs. ... Thinkpads_User

Cliff Galiher

I notice your first screen grab showed the printer as a network printer. The second screen grab is ambiguous because once in an error state, can't be sure. You should clean the print queue from the machine that hosts the print queue (if it is a direct ethernet printer) or from the machine that the printer is physically connected to (if USB/parallel cable connected.)

tommym121

ASKER

Yes, it is a server printer. I have a problem of direct connecting straight to the Brother MFC 8600 that is attached to window server 2003. I was told to setup a local port then install the printer driver on my local vista PC
I got it working for a while. And it no longers work after I install new driver on my local PC. I try to clean up the Brother Printer on my local PC so I can install the driver again.

tommym121

ASKER

I was unable to clean the queue.

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dauman

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SOLUTION

John

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tommym121

ASKER

Try to follow dauman. See attached files. I must really screw up something. It is not working
deletePrinter3.jpg
deletePrinter4.jpg

Cliff Galiher

Alright. Do this *on the machine that hosted the print queue*:
1) Stop the print spooler service.
2) Go into c:\windows\system32\spool\printers
3) Delete everything in that folder. This will effect *all* printers connected to this machine, so make sure this is done during a maintenance window so nobody loses printed documents. Do *NOT* delete the folder.
4) Restart the print spooler.
5) Refresh the printers control panel (the screen you've been posting thus far.) The printer will either disappear or will at least say 0-Ready and will hopefully let you delete it.

tommym121

ASKER

After reboot, the printer gone.

John

Thank you and thanks for the update. ... Thinkpads_User