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Cant connect to internet

I cant connect to IE 7 or 8 or Firefox. I have ran a virus scan, malwarebytes and superantispyware and found nothing. When I do a diagnose connection problem First I get "Windows cannot troubleshoot your network connection because an error as occured." Please try again. When I click view last diagnostic log I get a lot of stuff but the only thing that is in red highlight is HTTP, HTTPS, FTP connectivity. Then ...warn...HTTP Error 12029connecting to microsoft.com: A connection to the server could not be establesed with several other error messages that are simular except different sites. then at the end of that it says..."error...Could not make an HTTP connection" etc.

I have uninstalled IE8 with no luck running IE 7.

Any answer as to how to fix this would be greatly appreciated.

Thanks

Shinesh Premrajan

in the command prompt try pinging to some website or some valid ipaddresses, if its returning a ping then its confirm that internet is enabled in your system.

Then in the IE > options > check the box, Automatically detect the internet connections option.

Hope this helps

charles_lawrence

in the command prompt launch ipconfig command.
you will see the ip address on of gateway (i hope you have)
the launch ping command over the gateway ip address (ie ping yourgatewayip) then hit enter.
if you see message like this:
Reply from yourgatewayip: bytes=32 time<1ms TTL=128
Reply from yourgatewayip: bytes=32 time<1ms TTL=128
Reply from yourgatewayip: bytes=32 time=3ms TTL=128
Reply from yourgatewayip: bytes=32 time=5ms TTL=128

then check your router if it has connection to Internet by logging into router admin console then check if you get public IP from your ISP, (check your logins also/ provided by your ISP, call them if necessary)

check your proxy settings in IE that is in: Tools> Internet Options> Connections> LAN Settings> Proxy Server.

Check your machine DNS settings as well.

Insoftservice inso

hi,

check ur n/w connection, ping ur dns, ip and gateway if its working fine, check ur proxy setting.
Might be netbios issue is there .

ASKER

I can Ping www.yahoo.com, but when I ping www.msn.com it says "Pinging us.col.cb3.glbdns.microsoft.com [65.55.17.25] with 32 bytes of data:
Request timed out
Request timed out
Request timed out
Request timed out
Packet statistics for 65.55.17.25
Packets: sent =4 received=0 Lost =4 <100% loss>

ASKER

scratch that . I did that on this PC lol

That's normal. www.msn.com doesn't normally respond to pings.

ASKER

same result. I can ping yahoo and goggle but get the same weird answer when I ping msn.com
bbbb2

ASKER

thanks akahan. I figured that

ASKER

when I goggle the error message 12029 i got alot of the same results but they where old

Shinesh Premrajan

The internet connection seems to be too slow, as you can notice there are packet loss in the ping query.
Pls check the bandwidth from your ISP.

Hope this helps

ASKER

I can update malwarebytes and superantispyware and AVG but i can't get on the net using IE7/8 or Firefox.

Insoftservice inso

hi ,
try to uninstall then & install fresh one.

download some data from internet and chk whether ur speed is proper or not.
might be speed issue.

ASKER

uninstall and install fresh one? What are you asking me to uninstall?

Shinesh Premrajan

As Ping result shown:

Packets: sent =4 received=0 Lost =4 <100% loss>

There is a 10% loss,net connection is not reliable

ASKER

Shinug, that packets loss is with www.msn.com only

Shinesh Premrajan

oops that was typo it was 100% loss

Insoftservice inso

hi,

first check to download any files from the internet if it gives u proper o/p then it might be issue of ur browser so uninstall it and install fresh one(browser)

ASKER

This laptop that I am working on had the same problem at her house that it is having at mine. Internet speed is not an issue.

Shinesh Premrajan

go to command port, and type

telnet google.com 80

If there is a internet connection available, then it will show a blank command window after getting connected, else connection error.
If connected, then staying on the command prompt, press cntrl+C, you will notice some text being printed, that means your net connection is active and reliable.

ASKER

insoftservice, I just install the firefox and it doesnt work and I uninstall IE 8 to IE 7 and 7 and 8 want work

ASKER

shinug, it worked just as you said...blank screen then a bunch of words when pressing ctrl C

thanks bbbb2

Shinesh Premrajan

Good, Now the nxt step,

In FF, go to tools >> options >> Advanced tab >> Netwrok sub tab>> setting >> Here select no proxy option radio button.

Then restart the FF browser.

Ok

Please in command prompt write:

ipconfig /all

and comment the results back here.

ASKER

mhmr ..That alot to type back to here

btw shinug, the settings you wanted me to change were already what you wanted them to be

ASKER

ok her it is.....
DNS Suffix Search List......br.cox.net
Ethernet adaptor......Media disconnected
description,,,,,,,,,,,,,,,,,,
roller
Physical address.........................: 00-1D-09-CC-32-E2
eHERNER wIRELESS nETWORK cONNECTION
cONNECTION-SPECIFIC DNS Suffix..:br.cox.net
Description...............Dell Wireless 1395 WLAN Mini card
Physical addy..............00-16-44-B9-6F-1F
Dhcp Enabled............yes
Autoconfig........Yes
IP Adress .........192.168.1.103
subnet mask................192.168.1.1
Default Gateway ......195.168.1.1
DNS Servers..............68.105.28.11
................68.105.29.11
.................68.105.28.12
Lease Obtained
Lease Expired

ASKER

@mhmr, That was a WHOLE of typing/ I hope for someone whoe just joined has a whole lot of answers

i just want to check them also you dont have to write them just right click the command prompt window and hit "Mark" then mark the output then hit the enter key and past in the comment text box

Here an example of my ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : pc2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E
thernet NIC
Physical Address. . . . . . . . . : 00-19-D1-A8-27-79
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Monday, June 14, 2010 11:03:46 AM
Lease Expires . . . . . . . . . . : Monday, June 14, 2010 12:03:46 PM

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : D-Link Wireless G DWA-110 USB Adapte
r
Physical Address. . . . . . . . . : 00-24-01-9E-B7-31

ASKER

mhmr. I CANT GET ON THE INTERNET ON THE LAPTOP IN QUESTION

ASKER CERTIFIED SOLUTION

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