We help IT Professionals succeed at work.
Get Started

Remote Desktop Services Profiles and Word Normal.dot Errors

633 Views
Last Modified: 2013-11-21
i have been trying to configure RDS to use our prior TS profiles from 2003 on the new 2008 server.  I can now log on and see the user's desktops but Word freaks out saying that all files are locked by "another user"  or corrupt and then when you go to close out of Word there is a Normal.dot error and a global template error.

When I had the users on the old machine I had mapped their Word profiles to default save to their TS profile.  There was an error when opening up Word about the Normal.dot. Evertime Word opened it would try to pull from that old share.  I disabled the share on the old server and now Word open fine, but wont allow you to access a write copy of any documents or close out of Word correctly.
Comment
Watch Question
Architect/Designer
CERTIFIED EXPERT
Commented:
This problem has been solved!
Unlock 1 Answer and 1 Comment.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE