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Sametime IM messages not popping up when user sends to other users

bdoshuk
bdoshuk asked
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I have a user who is setup with Sametime Instant messaging through the Lotus notes client.  Sametime server name is correct and Instant messaging settings in the edit current location document are all correct with the port and protocol all set correctly however when the user gets sent instant messages from anyone in the company the messages never popup on his screen to notify him they have arrived.  However when he sends them they popup on other machines absolutely fine.  Can anyone give me any ideas tyo troubleshoot and fix this problem please.
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Check the Sametime notification preferences on the user computer.  I think popups hav been turned off...

Author

Commented:
Ho do I do this as when going through notes you dont get all the setting you would get when having the Sametime client.  The optiosn available in preferences are minimal and I cant see anything about notification at all.
Well, then you need to tell me which version you are using

Author

Commented:
Notes version 7.02
choose: File:Preferences:User preferences
in left sidebar of dialog click on Instant messaging
in left sidebar of dialog click on Options
check setting for settings group: When receiving a message or invitation

report back.

Author

Commented:
Please see screenshot -> check setting for settings group: When receiving a message or invitation does not exist here.... Please advise.


ST-pref-page.bmp
Look at the picture.  I put a red box around the title of the group of settings controlling notification.

If you check the setting: 'Bring the message window to the front', it's perfectly logical why 'the messages never popup on his screen to notify him they have arrived', since it is disabled.

In the client where this behaviour is desired, click in the little square box in front of the words 'Bring the message window to the front' and a checkmark should appear.  Now the user should see notifications again.
ST-pref-page.PNG

Author

Commented:
Ok this option is already selected on the users machine.  The previous screenshot was just a typical shot of the options pane.  The one below is tmy users option pane so even with 'Bring the message window to the front' selected it still doesnt appear on his computer when he is send an instant message by someone else.  Please advise
ST1.JPG
ok, that is setup correctly.

can you show me the login status of the user? (look in statusbar menu 'Instant messaging')