We help IT Professionals succeed at work.
Get Started

Sametime IM messages not popping up when user sends to other users

bdoshuk
bdoshuk asked
on
727 Views
Last Modified: 2013-12-11
I have a user who is setup with Sametime Instant messaging through the Lotus notes client.  Sametime server name is correct and Instant messaging settings in the edit current location document are all correct with the port and protocol all set correctly however when the user gets sent instant messages from anyone in the company the messages never popup on his screen to notify him they have arrived.  However when he sends them they popup on other machines absolutely fine.  Can anyone give me any ideas tyo troubleshoot and fix this problem please.
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 9 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE