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Sametime IM messages not popping up when user sends to other users

bdoshuk asked
Last Modified: 2013-12-11
I have a user who is setup with Sametime Instant messaging through the Lotus notes client.  Sametime server name is correct and Instant messaging settings in the edit current location document are all correct with the port and protocol all set correctly however when the user gets sent instant messages from anyone in the company the messages never popup on his screen to notify him they have arrived.  However when he sends them they popup on other machines absolutely fine.  Can anyone give me any ideas tyo troubleshoot and fix this problem please.
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