We help IT Professionals succeed at work.
Get Started

Power Options not working in Windows 7

447 Views
Last Modified: 2012-06-21
I had posted earlier to find out how best to set up a Laptop to use an external Monitor, Keyboard & Mouse, below.

Original Post

I have a new Notebook with Windows 7 Home Premium, a MSI A6200-038us.I have set up with an external LCD as well as a logitech cordless keyboard & mouse. I have set all the Power Options in Windows 7 to never turn off or sleep, basically always on. I have also turned off the Eco button on the keyboard to off. After around 20 to 30 minutes of non-use, the laptop powers down. I called MSI tech support and they were wholly useless, not even attempting to troubleshoot the problem, instead telling me to send the Notebook back in for repair.

Right now I'm waiting to find out if this also happens when the laptop is just on it's own, w/o the external stuff. Also, when I boot back up the Notebook, some icons that I have arranged in a certain part of the desktop have been relocated back to their original position. When starting up the laptop, it does NOT say that the laptop is recovering from any errors or did not shut down properly.

I can use the laptop for hours at a time without any issues, but once I step away from it for 30 minutes, it shuts itself down.

Notebook Manual

What is the best way to troubleshoot this? Will event viewer tell me anything?
I will not have access to this machine for a couple of hours....it belongs to a client.
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE