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poweredge 2650 no logical drives found

Vortigma
Vortigma asked
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I have a poweredge 2650 Server with 2 arrays one has 2 hard drive mirror and 3 hard drive raid 0.
The server would not boot up. after reading through the forums i was able to fix it by removing all components from the motherboard one by one and cleaning them and blowing the dust out of the server components. Now when it boots it does not find any of the logical drives. It is out of warranty and can't call dell for support. What can i do to either backup the information or image the partitions to reconstruct the containers on the adaptec 3/di controller. I have tried Acronis true image and it wont find the partitions. Please help its super important to get it to boot and or backup partitions as they were.
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PowerEdgeTechIT Consultant
Top Expert 2010

Commented:
In warranty or not, you can always call Dell for support (if you are in the States or Canada) - and your call will be taken by someone in the States - free of charge.

You likely need to go into the CTRL-A configuration utility of the PERC to save the configuration(s).  (Make sure RAID is enabled in the BIOS!)
PowerEdgeTechIT Consultant
Top Expert 2010

Commented:
In case you have had experiences where out-of-warranty systems were denied free support ... this applies only to Enterprise products (PowerEdge/PowerVault, etc.).
Most Valuable Expert 2015

Commented:
If you connect the HD's into the original slots, and all internal cables are properly attached, your array should be fine. If something happened to the RAID 0 array, your data is lost, as RAID 0 is a very risky array due to it's 0 redundancy.

Author

Commented:
Thanks for the quick response to all. Yes i called dell and again they said nothing they can do for out of warranty items. I have connected all HD's to their original places as i was very careful before the clean up and repair of the power boot up issues were resolved. I can not loose any data for it is essential to keep it.
PowerEdgeTechIT Consultant
Top Expert 2010

Commented:
Dell cannot replace parts or send service at their expense after the warranty has expired, but they will assist as usual with any hardware problem short of sending parts/technician.  I worked for Dell's Server support until January - if you were told you cannot receive support (again, short of replacing parts), then ask for an Escalations Manager ... this has always been their support policy for servers.

Anyway ... as for the arrays ... make sure you turn on RAID in the BIOS (F2), and enter CTRL-A (for PERC 3/Di), accepting the configuration.  What do you see as the status of the arrays/members in there?
Lee W, MVPTechnology and Business Process Advisor
Most Valuable Expert 2013

Commented:
I agree with PowerEdgeTech - while I've never worked for their support I've never been denied support on server short of Dell refusing to send out a tech or parts without me/my company/my client paying for it.

Author

Commented:
Turned raid back on in the bios set the time and date due to the replacement of the bios battery that was dead. accepted the configuration of the new setup went into ctrl - a and no containters were found under manage containers?

Author

Commented:
ill call them again here soon maybe i got someone having a bad day.
Most Valuable Expert 2015

Commented:
Never keep any data of any importance on RAID 0, or if you do back it up very regularly (depending on the importance of it and on how the data changes, every few minutes). RAID 0 is only meant for temporary storage. All data on such an array is lost with the slightest irregularity in the array.

When you boot the server, while the PERC is initializing, press ctrl+m, and you should get into the controller's utility. Are all disks seen there and how do the arrays show up? Are they online and healthy?

Author

Commented:
No arrays are being shown or containers ctrl-m is not doing anything if i make the containers as they were will that erase all data? or will it remember that it was configured with two arrays before? I have pulled everything apart again and put it back together to make sure all connections, cables, HD's are put in place correctly and well connected.
Retired
Most Valuable Expert 2013
Top Expert 2009
Commented:
The #1 rule of data recovery is STOP !!    Do not do ANYTHING that may cause any write activity on those disks.

If the array isn't seen by the controller, you need to use some specialized recovery software.

RAID ReConstructor [http://www.runtime.org/raid.htm ] is very good at this, and can likely recover all of your data.    It does an excellent job of recovery data from virtually any RAID array.

Note that you'll need a separate system to do the recovery on -- with enough available ports (SCSI I assume) to connect the drives for each array all at once (3 ports for the RAID-0 in this case);  and enough available storage space to store the recovered data (perhaps a large external drive).
PowerEdgeTechIT Consultant
Top Expert 2010
Commented:
Whatever you do ... do NOT re-create the containers.  On LSI PERC controllers (with a CTRL-M prompt) what you propose is called a retag - re-assigning drives to an array without initializing the array.  This will NOT work on Adaptec controllers, as creating a new array will automatically initialize the array and wipe out anything that is there.

The PERC 3/Di (Adaptec) has to see the array(s) by itself ... there is no way to go back and tell it where the drives belong within the arrays.  You might try booting to CTRL-A with NO drives in the system, then power down, put the drives back in, then see if CTRL-A sees the correct configuration.  Another longshot ... if you have another 2650, you could put the drives into it to see if it an see the config, but that is unlikely right now.  However, at this point, I would start considering a call to a Data Recovery service like OnTrack or Drive Savers.  

Author

Commented:
I can not loose the data so i will try both of the options at hand but definitely will not recreate the containers
i will remove the hard drives and all other suggestions i will report my findings asap.

Author

Commented:
i can only start from scratch now thank you all