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Switch from OTRS to Microsoft Dynamics CRM ?

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Last Modified: 2013-11-24
We are considering switching from OTRS ticketing system to MS Dynamics CRM.  We only use email to communicate with clients and OTRS does it well. We also like the Queue functionnality and use it for our workflow.

We are now considering MS Dynamics CRM for ticketing to better centralise all client's data.

Question is : Will MS Dynamics CRM be able to replicate those basic OTRS functions (email thread communications, Queue ...)

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