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Backup Exec 2010 can't backup Documents & Settings

chasmx1
chasmx1 asked
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I'm getting an access denied messsage when BE 2010 tries to backup Documents & Settings and some of the "Users" folders.  
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Rodney BarnhardtServer Administrator

Commented:
What OS is this on? This seems to indicate it is either a server 2008 or Windows 7. If that is the case, with the newer security, does the account have full permissions on those folders in question. The way you word the question, it seems like it does some, but not all of the folders successfully.

Author

Commented:
Hi,
It is Windows 2008. Everything will  backup except "Documents and Settings" and "All Users" and "Default Users" under the "Users Folder which are grayed out.   I know some of  the folders in question are redirected but if I need to do a full restore I'll need it for backward compatibility.


Author

Commented:
The Documents & Settings belongs to "System".  I tried to take ownership with the Domain Administrators ID but I'm still getting the grayed out display on the "Documents and Settings" folder.
Rodney BarnhardtServer Administrator

Commented:
Have you checked the logs, or can you post? They should be located here:
"C:\PROGRAMSDATA\SYMANTEC\BACKUP EXEC\LOGS"
 

Author

Commented:
All that is there is from March 10th 2010 when I installed the application.  Is there anyplace else I could look?  Thanks
Server Administrator
Commented:
Out of curiosity, I checked my 2008 servers. There is not a "Documents and Settings" path on those servers. I happened to think that was a Win2000/XP folder path. I think there might be a problem with  you selection list. Do you use one selection list for all of your system backups? Could this have been a server that was upgraded to 2008?

Author

Commented:
I selected the entire server.  Should there be files and folder in the Docuemts & Settings?  I have them in mine,
Rodney BarnhardtServer Administrator

Commented:
While this is for BE12.5, this may explain your situation.
http://seer.entsupport.symantec.com/docs/294084.htm