We help IT Professionals succeed at work.
Get Started

Remote control software for home tech use.

506 Views
Last Modified: 2013-12-24
Hi,

I'm the tech support for a friend of mine and his family. They do OK with technology, but there are still a bunch of questions.

Remote control software would really be helpful. I especially want something that allows me to control their PC but they can still watch what is going on and possibly use the mouse and keyboard when needed. I worked tech support at a hospital that used Dameware remote control software and that was great. It did just what I described. You could free the mouse and keyboard to allow the end user to interact, or you could lock them out.

These friends live a few miles from me and use a cable modem for their internet access. They are also using a pretty good Windows PC running Vista Home with 6GB of RAM. I would like something preferably free. I don't want to use remote desktop because it blacks out the end user's screen when you are remoted in.

Any suggestions? Oh btw... did I mention it needs to be kinda simple on their end. These folks still are learning folders, path, etc... A big advance for them is sorting out their digital pics. They have a 12 year old kid who sometimes wreaks havoc on their system.

Thanks in advance!
Mike  
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 2 Answers and 5 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE