I'm the tech support for a friend of mine and his family. They do OK with technology, but there are still a bunch of questions.
Remote control software would really be helpful. I especially want something that allows me to control their PC but they can still watch what is going on and possibly use the mouse and keyboard when needed. I worked tech support at a hospital that used Dameware remote control software and that was great. It did just what I described. You could free the mouse and keyboard to allow the end user to interact, or you could lock them out.
These friends live a few miles from me and use a cable modem for their internet access. They are also using a pretty good Windows PC running Vista Home with 6GB of RAM. I would like something preferably free. I don't want to use remote desktop because it blacks out the end user's screen when you are remoted in.
Any suggestions? Oh btw... did I mention it needs to be kinda simple on their end. These folks still are learning folders, path, etc... A big advance for them is sorting out their digital pics. They have a 12 year old kid who sometimes wreaks havoc on their system.
Thanks in advance!