We help IT Professionals succeed at work.

Genuine HP supplies installed at printer console when emailing

KJS69
KJS69 asked
on
We have 60 HP LaserJet M4345's.

Users get "Genuine HP supplies installed" alert at the console of the printer when they hit the "Email" button to trigger the scan to email feature. Thoughts?  Mybe firmware issue so I'll check for firmware update.
Comment
Watch Question

Commented:
Maybe just a notification nag screen?  the unit works ok otherwise?

Author

Commented:
tjdabomb: correct, nag tag, does not interfere with any print/scan/copy functionality.
Commented:
I suppose you can ignore it, or, contact HP and see if there is a way to disable it.  I know our Sharp machines want to do all sorts of maintenance for us, toner low, send email to ordering, etc.  Your HP may do the same thing when consumables are low, which, could be a bad thing since HP probably will charge you more for the toner than you could buy yourself,

Author

Commented:
Awaiting firmware upgrade from HP to make "HP Genuine Supplies Installed" prompt disappear.