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System restore inoperative under Windows 7 64-bit

John_Holecek
John_Holecek asked
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I have a HP Pavilion DV4 notebook running 64-bit Windows 7. When I try to do a system restore, I  get  the attached error message.  I have tried doing system restore with virus protection off, from safe mode with virus protection off, and from safe mode with virus software uninstalled and nothing works.

John Holecek
System-Restore.JPG
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Commented:
Hi John,

take a look at this link. It may provide a solutuon to your issue.
Let us know how it plays out.
http://bertk.mvps.org/html/eerrormsgsv.html#3

Author

Commented:
I was hopeful, but the solution proposed under the link didn't work.
Hi John,

Have you tried doing the restore in safe-mode? You may also need to temporarily uninstall your anti-virus, as it is possible that one of the files needed for the restore process, can not be accessed as it is locked by the AV.
Can you try these and let us know how you get on.

M@

Author

Commented:
Please read my initial post. I have tried all this.

John Holecek
Top Expert 2013

Commented:
John_Holecek--System Restore is done differently in Win 7 (and Vista) compared to WinXP.  Did you do it this way?
http://www.technospot.net/blogs/how-to-do-a-system-restore-in-windows-vista-and-windows-7/
Look into Event Viewer (Control Panel|Admnistrative Tools|Event Viewer). Click on "System" in the left panel. Do you see RedBall error icon(s) in the right panel timestamped at the exact time the problem occurred?  Do the same for "Application".   In each case,  Click on the Red Ball link.  You may get a lot more (and with luck understandable)  info from the General and Details tabs.
An HP tech in India came up with a simple solution, which was to turn system protection off for the C: drive and then turning it back on. It worked like a charm.

Forum administrator. How do you handle this? The problem is solved but basically by me by calling an HP tech?

Top Expert 2013

Commented:
John_Holecek--Thanks for telling us the fix.  
By System Protection do you mean not using Protected Mode?  I normally associate System Protection with the System Restore function, itself.  If you turn it off and then back on, you will delete all existing Restore Points.  But that cannot be what you did if you subsequently successfully used System Restore.

Author

Commented:
That is what I did. After all restore points were deleted, I created a new restore point and was able to successfully restore to that point.
Top Expert 2013

Commented:
John_Holecek--The main thing is that your problem is fixed.
I now appreciate that your problem was the error message.  You have not changed anything in the Registry, but you no longer get the error.  Something in your Restore Points was corrupted.
I could ask why you were trying to run a System Restore in the first place, but you have been very patient, and we all have learned.
Cheers.