We help IT Professionals succeed at work.
Get Started

strange issue with saving in InDesign and photoshop on MAC til Win2k3 file server

Last Modified: 2013-12-02
Our environment:
MAC Pro's with Leopard OS ('09 early and late models)
Windows 2003 File Server

Software: CS4 InDesign and Photoshop

Some of our users experience an error intermittently (roughly once a month), where they get a prompt when trying to save their data with the message "cannot locate the ressource file".

When that happens they can sometimes manage to choose Save As and not loose data, other times they are not in time, and the program (ID or PS) crashes, with the added kicker that the files they where working from are deleted from the server in worst case scenarios.

I have been trawling google and Adobe for references to this issue, with no luck. I have no data on the server that I can relate to this issue, not that I want to exclude that from my error search though.

Also, sometimes when you save a file in InDesign, next time you try to open it again, it is no longer on the server.

How can I troubleshoot this issue?
Watch Question
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE