shavedham2kg
asked on
Outlook 2003 error when clicking on reply all or forward
When I click on either of these an error message appears stating: "The message interface has returned an unknown error, if the problem persists contact your systems administrator"
I have tried creating a new profile but I get an error "The action could not be completed the connection to the Microsoft Exchange server is unavailable. Outlook must be online or connected to complete this action"
Outlook is not set to offline, and emails are being sent and received successfully.
A little background: The user is running Windows 7. I believe (not 100% sure) an Outlook 2007 trial was installed, it expired an OEM copy of Office 2003 was installed and now this is happening, I think it may have been reinstalled but I am not 100%.
Any ideas on how to get rid of the error?
I have tried creating a new profile but I get an error "The action could not be completed the connection to the Microsoft Exchange server is unavailable. Outlook must be online or connected to complete this action"
Outlook is not set to offline, and emails are being sent and received successfully.
A little background: The user is running Windows 7. I believe (not 100% sure) an Outlook 2007 trial was installed, it expired an OEM copy of Office 2003 was installed and now this is happening, I think it may have been reinstalled but I am not 100%.
Any ideas on how to get rid of the error?
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ASKER
Well this is still an issue.
Seems as though all Office installs are OEM software. I tried removing the OEM install and installing 2003 standard that I had on me but the install hangs on caching cab file or something to that effect.
I removed the users Outlook profiles and was completely unable to even access emails. Only way I got them back was through a system restore!
I think one issue is that HP tools is installed and will ask for a password before logging into Outlook. So Outlook is offline until this password is entered. I will removed HP tools and then create the new Outlook profile and see how that goes.
Does anyone have any other suggestions?
Seems as though all Office installs are OEM software. I tried removing the OEM install and installing 2003 standard that I had on me but the install hangs on caching cab file or something to that effect.
I removed the users Outlook profiles and was completely unable to even access emails. Only way I got them back was through a system restore!
I think one issue is that HP tools is installed and will ask for a password before logging into Outlook. So Outlook is offline until this password is entered. I will removed HP tools and then create the new Outlook profile and see how that goes.
Does anyone have any other suggestions?
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ASKER
There is a 60 day trial for Office 2007 but that expired and then an OEM Offcie 2003 was installed.
ASKER
Hi guys the account uses RPC over HTTP, recreating a new profile fixed this problem
ASKER
It was the profile which wasnt mentioned but we didnt know it was RPC over HTTP either
aye RPC connectivity can be a PITA sometimes......glad you got it fixed.
ASKER
Thanks man!
ASKER