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Outlook 2000 error this item could not be saved to this folder

kandreassen
kandreassen asked
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I recently tried to upgrade a user from Office 2000 to Office 2007 and had a bunch of errors, so I did a system restore to get them back to office 2000 since then the user can not create a new appointment or a new contact. They get the error "The item could not be saved to this folder. The folder has been deleted or moved, or you do not have permission. Do you want to save a copy of it in the default folder for the item? Yes or No"
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Will SzymkowskiSenior Solution Architect
Most Valuable Expert 2015
Top Expert 2015

Commented:
I have seen multiple times where doing an Office upgrade corrupts with Outlook profile. Outlook profiles (when using them) can cause strange error messages and such. I would create a new Outlook profile for the user and see if it corrects the issue.

Also, another thing I have seen is when performing an upgrade sometimes Outlook will (somehow) get installed and still have the old version on the same machine. Typically you can do paralle installs with the exception of Outlook.

Sometimes in the migration proess it will fail and 2 copys of Outlook will reside on the same machine. In this case I would just uninstall all versions and install the version you wish to use.

Hope this helps
Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:

Author

Commented:
I have removed all version and installed the 07 version. Now when I connect to Exchange through Outlook, there are all the inbox folders, but nothing in the folders after it creates the local copy of the mail box. I login into OWA and all the folders are there. I removed the account and re-added the account with the same problem. When I try to create a new email there is also no send button.
The problem was the outlook profile. I deleted the profile and created a new one now it's working.