We help IT Professionals succeed at work.
Get Started

Help with IE 8 errors, possible malware.

1,135 Views
Last Modified: 2013-12-08
I'm trying to help a remote user (I can connect via LogMeIn) with a PC that has multiple errors; I'm suspecting malware, but need help to sort out the issues.

It's a Window XP Pro PC with SP3.

1) When you start IE 8, it opens a window with "about:SecurityRisk" in the address bar. There's an option to click on "Your current security settings put your computer at risk. Click here to change your security settings..." Doing this doesn't solve the issue.

I also notice multiple iexplore.exe processes get launched even though there's only 1 window with 1 tab open.

It seems like I cannot get any changes to stick either. The Welcome to IE 8 wizard appears every time no matter what settings are chosen. Once you bypass this a window pops up with an error: "A program on your computer has corrupted your default search provider setting for Internet Explorer"

Clicking "OK" brings you to the Manage Add-ons screen, but again - no matter what you change here, the settings don't stick; you have to do this every time.

2) Once you bypass everything, and get browsing, it's very slow:

- You cannot connect to https sites. (IE cannot display the webpage)
- You cannot download files (IE cannot download <filename> from <website>. IE was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later)

I have tried uninstalling IE8, then reinstalling through Microsoft Update.

3) You cannot install malwarebytes.It gets partway through the installation and then gives an error: "Error creating registry key: HKEY_CURRENT_USER\SOFTWARE\Malwarebytes' Anti-malware. RegCreateKeyEx failed; code 5. Access is denied."

The user is a member of the local Administrators group.

I was able to install superantispyware from a USB drive and run a scan which found only cookies, and one thing it classified as an unknown trojan "toolbar.dll".

Lastly, I can't seem to make changes to some general Windows settings either. For example, I can't seem to add the My Computer icon to the Desktop, or get my settings for Task Manager to stick.

Something is seriously wrong here.

What can I do?

thanks!
Comment
Watch Question
CERTIFIED EXPERT
Commented:
This problem has been solved!
Unlock 2 Answers and 5 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE