boxerbill
asked on
Outlook 2007 Crashing when opening ms office doc from attachment
Hi
I am having an issue with one users Outlook 2007 when they try to open an office doc from an attachment it crashes and restarts this is in owa as well. If you save the doc and then open the office application then open the saved doc its fine. If you try to open a txt doc or pdf straight from Outlook it opens fine straight away? It has all the relevent sp's and updates and uninstalled all the AV software, We are using Outllok 2007 and the rest of office is xp/2002, any ideas?
Cheers
I am having an issue with one users Outlook 2007 when they try to open an office doc from an attachment it crashes and restarts this is in owa as well. If you save the doc and then open the office application then open the saved doc its fine. If you try to open a txt doc or pdf straight from Outlook it opens fine straight away? It has all the relevent sp's and updates and uninstalled all the AV software, We are using Outllok 2007 and the rest of office is xp/2002, any ideas?
Cheers
just a few questions for some additional info:
Are you seeing this only with a certain document, say a particular word file, or do you see it with all office documents?
When you say that "this is in owa as well" do you mean that IE, or whatever web browser you are using crashes, or does Office crash?
When you say "it has all the relevent sp's and updates" do you mean Exchange, Outlook or Office?
Are you seeing this only with a certain document, say a particular word file, or do you see it with all office documents?
When you say that "this is in owa as well" do you mean that IE, or whatever web browser you are using crashes, or does Office crash?
When you say "it has all the relevent sp's and updates" do you mean Exchange, Outlook or Office?
ASKER
Hi sorry for not being clear
iIts happening with all office based docs, when we try to open it from OWA in ie it doen't crash ie but opens word or excel with a grey body and sits on not responding intill we kill it. Outlook 2007 is on sp2 didn't think about office and we use hosted exchange.
Cheers
iIts happening with all office based docs, when we try to open it from OWA in ie it doen't crash ie but opens word or excel with a grey body and sits on not responding intill we kill it. Outlook 2007 is on sp2 didn't think about office and we use hosted exchange.
Cheers
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ASKER
The problem was solved by installing outlook 2020 sp3
Suggest the following in this order:
1) Install update & run Malwarebytes or Spybot (or both!) If they won't install it's definitely malware related and best thing to do is a full format & rebuild of the workstation.
2) Re-install AV and do a full scan.
3) Uninstall Office. Re-install to latest service pack.
Try opening the attachment again.