I'm servicing currently a customer that bought two PCs last month. Both are freshly installed.
1) A custom build desktop containing :
A cpu Intel I7 920
On a motherbord Asus P6T SE
6GB Corsair DDR3 for I7 1366 (3x2MB)
2 SSD disks of 80GB INTEL X25 in raid - striping
and a graphics card based on the ATI HD5750.
2) The second machine is a HP Elitebook portable computer model 8740W having an intel I7 620 4GB ram 500 GB disk etc. ...
These machines are supposed to be fast. My customer is a lawyer that mainly uses :
Norton internet security 2010
Outlook 2007 that links via internet to a remote exchange server
A lawyer custom application based in Sybase SQL anywhere and OMNIS 7
Dragon Naturally speaking
Acronis backup & restore
These application run on the desktop and on the portable and are synchronised once a day with goodsync, but that is on demand, it's not a resident application.
On his desktop he furthermore uses itunes to listen to music.
These are the usual running apps. My customer is frustrated on both machines, but more so on the portable that launching application takes some time even long after booting the machines, that some application are also slow on usage.
What I would like to have are names or at least one name of tools allowing me to do a screening of every aspect of the operational work of the machine to understand why it's slow (i have yet to check what my customer calls slow but he told me it's constantly that way and on all apps).
I would like to know what process / application :
- uses alot of disk resource
- memory resource
- cpu resource
- network resource
- what file are opened and ready
So as to allow to understand what is going on and run and slowing the machine
Furthermore it would be usefull to know if there are tools integrated on previous tool or separate tools that will allow me to then optimize
these issues so as to improve performance
- Use ramdisk on some stuff?
- Load balance application on the available cpu's
- Adjust run priority of some processes
any other advice is also welcome
I also would like to know name