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MSL4048 Connection Error / Drive Error

Last Modified: 2013-12-01

Recently the  tape library MSL4048 was unable to make regular backups on the LTO4 tapes, returning different errors on the Symantec Backup Exec ("The drive hardware is offline"; "The driver detected a controller error on \Device\RaidPort1"; "the Device, \Device\Ide\IdePort0, did not respond within timeout period") and on the Control Panel from the MSL4048 (" Exception FB 1 -  Error", "Drive logged out  Code: FB 02").

Please take a look also to the attached logs.

I am using Symantec Backup Exec 12.5, Service Pack 3 as a Backup Server installed in HP  AIO1200r , Windows Storage OS and the server is SAS connected to MSL 4048 Tape Libray, 2 drives 1840,  LTO4.

The backup was working well until 3 days ago when it started to issue this errors. Do you have any idea of how to solve this problem?

Thank you very much! MSL4048-error.txt
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