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Exchange Server 2007 Display names.

carloc
carloc asked
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In my exchange environment which is a basic setup, a standalone exchange server. I have a few user with two email ids. One for office use and another one which they use for marketing purposes.

I have tried to differentiate these emails by changing the display name to 'UserName Marketing' from the active directory user object. However when I send an email from these accounts the recipient see the from field as written in the display field.

How can I make the change but have just the user name displayed to a recipient?

Thanks
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AkhaterSolutions Architect

Commented:
open EMC -> recipient config -> mailboxes what you see here should be the ones you see in the GAL.

if not then check from OWA if OWA is reflecting the correct display name then your issue is OAB and not the display names

Commented:
you cant - this is why its called a "display name." its what gets displayed. Whatever you want the recipients to see is what you would put in this field.

Author

Commented:
This may be a silly question, but what is the difference then between AD Display Name and the simple Display Name in the exchange properties?
AkhaterSolutions Architect

Commented:
no diff it should be the same
Kristofer NurmiaSenior System Engineer

Commented:
The name displayed in AD is the Full Name -field (LDAP-field name) and the name shown by Exchange Server 2007 and shown to the recipients is the Display name -field (LDAP-field displayName) and these two fields are not necessarily the same. So rename the user in AD, write what you want to see in AD in the Full name -field and what you want the recipient to see in the Display name -field.

Author

Commented:
So as a different approach, is it possible to set up an auto reply so that when internal user's email to these accounts, I can have an auto reply telling them that they should use a different account.

I have tried this with Outlook templates but you have to have Outlook open and running for this to work. Most of my user who use the marketing email only access this periodically so I would like to set this up on the server side to handle the auto reply.
Kristofer NurmiaSenior System Engineer

Commented:
You can use Transport rules to automatically reply to senders. More info and example of an automatic reply  (bounce message) at http://www.msexchange.org/tutorials/Transport-Rules-Exchange-Server-2007.html.

Author

Commented:
Thanks Krisu,
If I use the transport rules I would like to set up a reply so that the internal sender would recieve an email telling them to use a different email address.

Any Ideas, Thanks
Solutions Architect
Commented:
transport rules will not allow you to do customized replies just generic ones.

Why not simply use outlook rules that you can upload to the server so they are active even if outlook is not running

Author

Commented:
I need a server side solution, the accounts are secondary emails which a few users have for marketing purposes.

Often internal users send messages using the marketing email, the recipient never sees the message and fails to respond. The accounts are not active in Outlook all the time to allow Outlook rules to work all the time.
AkhaterSolutions Architect

Commented:
I just told you you DO NOT need outlook running, just configure them using outlook and they  will be uploaded to the exchange server and will run even if outlook is not on

Author

Commented:
This works nicely and with the least amount of work to implement. It meets my requirements for this given task.