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Microsoft Word 2007 not displaying .doc file correctly.

autostar1
autostar1 asked
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Tried opening on different profiles on same computer and still doesn't affect how it displays.  Here is a screen shot of it on the computer that displays it correctly, and then how it looks on the one that is wrong.  This is a problem for at least 2 users in the same department, however plenty of our other employees open it up just fine. Microsoft Word Right and Wrong Display
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Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
That's odd - perhaps the bad one has "Draft view" set?http://support.microsoft.com/kb/919599Usually, documents are viewed by the print driver - do they print to the same printer?  But the differences are not usually so noticeable.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Another thing I just thought of to check is to make sure there are no track changes, and open the document on one of the problem computers and turn off balloons.... just for testing purposes.


You can view all changes, including deletions, inline instead of inside balloons that appear in the margins of your document. To show changes inline, in the Tracking group, click Balloons, and then click Show all revisions inline.
When you click Show all revisions inline, all of the revisions and comments in the document appear inline.
http://office.microsoft.com/en-us/word-help/track-changes-while-you-edit-HA001218690.aspx#_Toc252789688

Author

Commented:
JOrzech,


I have tried that, it's almost like it's not building the tables properly.

Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
And it appears both are running in compatibility mode?  Perhaps reinstalling the compatibility pack?

Author

Commented:
I don't know much about word, I am a System Admin, I assumed they were supposed to open up in compatibility mode, but yes they both are.  

Author

Commented:
That's definitely what it is, it's not building the table around the text on the 2 effected computers, but I'm not sure how to resolve it.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
It sounds like the table may have been created either in a frame, a text box, or the table itself is set to have the text wrapping around.... which is not the default.  Can you possibly upload a redacted file?  

Actually, we opened the file up on a computer that viewed in correctly, then saved it as .docx, then the two  problem computers could open it normally. Go figure, have no clue why that would make a difference.  All the computers were running 2k7, so not sure why saving it in 2k7 format would "fix" the problem.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
There were probably features used in creating the file that were not available in 2003 so they become disabled.... that's why I asked about the compatibility issue....

In any event, very glad it's resolved.

Author

Commented:
All of the computers used to create, save or view were running Word 2007, as the title explains.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Yes - but that doesn't mean the documents are compatible with Word 2007.  In any event, as I said, I am pleased its resolved.

Author

Commented:
Thanks for your help JOrzech.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
You're welcome autostar1.  You can accept your own comment as the answer to close out the question.

Joanne Orzech
Word MVP