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When saving as in Word 2007, it does not pull up the Save As to browse where you want to save the document to

Last Modified: 2012-06-21
When my customer tries to save a document as in Word 2007, she doesn't get the window that pops up asking her where she wants to save the document to.  It doesn't do anything, and when we close Word, it asks if she wants to save the document, and I hit Yes but again nothing comes up.  I click no and the document closes but Word stays open, I close Word and it says something to the effect that we have the Prompt to save in normal. checked, which we don't.  Customer isn't sure what she might have done, and I can't find anything in Word that could bring the save window back up.  Do you have any other ideas?
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