We help IT Professionals succeed at work.
Get Started

Organizer Data Synchronization problem on Blackberry Enterprise Server Express

890 Views
Last Modified: 2012-05-09
About a week ago we setup Blackberry Enterprise Server Express software package on a Server 2003 R2 box. Connected to the Active Directory on a SBS Server 2003 box. Then added a few users, paired up the Blackberry phones, things went well. We wanted and seemed to get full synchronization between users mailbox including email, contacts, calendar, tasks, etc. The problem is when a user (happens with all users) deletes an email from their Outlook client on a workstation or laptop, it does NOT delete from the Blackberry. Same with the reverse, a user deletes an item from the Blackberry, it does NOT delete from the users mailbox, as it still remains in the users inbox. We need for deleted mail pieces to sync badly!

I chose a user, went to Messaging Configuration > Default Configuration, then tab Organizer Data Synchronization, in General section (while editing user) turned off, saved, then turned back on Wireless Synchronization. This had no effect. In the same Default Configuration area, tabbed to E-Mail, in Redirection settings, chose Selected folders, then checked Deleted Items, saved, this had no impact.

Any help is much appreciated!
Comment
Watch Question
Top Expert 2010
Commented:
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE