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Last week the machine crashed to blue screen and restarted without warning shortly after startup. Windows logs pointed to error caused by virus definition file.
Following advice from symantec I ran the Norton Removal tool and reinstalled the product.
All was fine for about 3 days - until today. Just after startup got a blue screen , machine crashed and restarted.
Now Norton contol panel is showing Anti Virus switched off and antispyware swithched off. I cannot turn them on, so the machine is unprotected and has begun crashing again.
Windows logs showing following errors:
1) Error loading Symantec real time Anti-Virus driver
2) The Symantec Real Time Storage Protection service failed to start due to the following error:
A device attached to the system is not functioning.
Please can you help me trace this recurring problem. I cannot use the machine safely at the moment because it is crashing without warning. Thank you
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Will machine crash at ant random time or is their a specific task or program running when it happens?
The machine usually crashes within a minute or two of startup - I guess when it tries to start the norton services. The machine starts as normal, then I get a blue screen message of memory location error. The machine resarts and then crashes again.
This behaviour is random - in that it does not always happen. My concern is that it is nothing to do with Norton as I have completely removed and reinstalled it.
Thanks
They should tell us what is at fault
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Mini010810-01.dmp
Mini062310-01.dmp
Rapport by trusteer is an app is supposed to lockdown your browser when banking online and was installed by the bank.
I have removed it and resatarted the machine and no crash followed - furthermore Norton started correctly and all features started.
How do I read minidump files - could be useful in the future.
Thanks again
To read Minidumps, here are two free programs
http://www.resplendence.com/whocrashed >has free version
http://www.nirsoft.net/utils/blue_screen_view.html
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Anti-Virus Apps
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Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.