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Anyone get Quickbooks errors in the Windows App log but not the program? Intuit says normal
Hi All,
We noticed while troubleshooting a different issue that Quickbooks 2010 Pro throws a bunch of errors in the Windows application log everytime it's run. We spoke with Intuit and they say that if it's not throwing errors in the QB program itself then it's not going to cause a problem and it's a "known issue they are working on."
Anyone else get errors in the application log when running Quickbooks 2010? They say it's not even a Windows 7 thing, but it effects all OS'es. Please see the code snippet below for the errors.
According to QB's knowledgebase and google, if these errors occured in the program it could mean errors in the company files, etc. However, they seem to say (by phone support) if it happens in the windows application log no one cares.
We just want to verify this won't cause corrupted data files or backups?
We noticed while troubleshooting a different issue that Quickbooks 2010 Pro throws a bunch of errors in the Windows application log everytime it's run. We spoke with Intuit and they say that if it's not throwing errors in the QB program itself then it's not going to cause a problem and it's a "known issue they are working on."
Anyone else get errors in the application log when running Quickbooks 2010? They say it's not even a Windows 7 thing, but it effects all OS'es. Please see the code snippet below for the errors.
According to QB's knowledgebase and google, if these errors occured in the program it could mean errors in the company files, etc. However, they seem to say (by phone support) if it happens in the windows application log no one cares.
We just want to verify this won't cause corrupted data files or backups?
When the program is launched, we get three of these in the application log in Windows. Presumably for all three data files:
Log Name: Application
Source: QuickBooks
Date: 6/23/2010 11:56:27 AM
Event ID: 4
Task Category: Error
Level: Error
Keywords: Classic
User: N/A
Computer: Family
Description:
An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="QuickBooks" />
<EventID Qualifiers="0">4</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-23T15:56:27.000000000Z" />
<EventRecordID>1915</EventRecordID>
<Channel>Application</Channel>
<Computer>Family</Computer>
<Security />
</System>
<EventData>
<Data>QuickBooks</Data>
<Data>Returning NULL QBWinInstance Handle</Data>
</EventData>
</Event>
12:40 PM
This comes up just for being prompted for the name and password, perhaps because it's trying to auto-login? We always type the password correctly on the first try but still get this error:
: Log Name: Application
Source: QuickBooks
Date: 6/23/2010 11:41:16 AM
Event ID: 4
Task Category: Error
Level: Error
Keywords: Classic
User: N/A
Computer: Family
Description:
An unexpected error has occured in "QuickBooks Pro 2010":
Connection Error:Invalid user ID or password
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="QuickBooks" />
<EventID Qualifiers="0">4</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-23T15:41:16.000000000Z" />
<EventRecordID>1899</EventRecordID>
<Channel>Application</Channel>
<Computer>Family</Computer>
<Security />
</System>
<EventData>
<Data>QuickBooks Pro 2010</Data>
<Data>Connection Error:Invalid user ID or password</Data>
</EventData>
</Event>
12:40 PM
The invalid password error immediatly throws these errors
: Log Name: Application
Source: QuickBooks
Date: 6/23/2010 11:41:16 AM
Event ID: 4
Task Category: Error
Level: Error
Keywords: Classic
User: N/A
Computer: Family
Description:
An unexpected error has occured in "QuickBooks Pro 2010":
Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Users\ Family\Documents\Quickbooks Company Files\Company Files\ & Associates, PA.qbw;ENG=QB_data_engine_20;DBN=af52c8fe346843378369af927ec4ea7e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="QuickBooks" />
<EventID Qualifiers="0">4</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-23T15:41:16.000000000Z" />
<EventRecordID>1900</EventRecordID>
<Channel>Application</Channel>
<Computer>Family</Computer>
<Security />
</System>
<EventData>
<Data>QuickBooks Pro 2010</Data>
<Data>Connection String:CON=QBConnectionPool-Probe-QB_data_engine_20; ;DBF=C:\Users\ Family\Documents\Quickbooks Company Files\Company Files\ & Associates, PA.qbw;ENG=QB_data_engine_20;DBN=af52c8fe346843378369af927ec4ea7e</Data>
</EventData>
</Event>
And this one . . .
: Log Name: Application
Source: QuickBooks
Date: 6/23/2010 11:41:16 AM
Event ID: 4
Task Category: Error
Level: Error
Keywords: Classic
User: N/A
Computer: Family
Description:
An unexpected error has occured in "QuickBooks Pro 2010":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="QuickBooks" />
<EventID Qualifiers="0">4</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-23T15:41:16.000000000Z" />
<EventRecordID>1901</EventRecordID>
<Channel>Application</Channel>
<Computer>Family</Computer>
<Security />
</System>
<EventData>
<Data>QuickBooks Pro 2010</Data>
<Data>DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'.\.\src\ConnPool.cpp' at line 1036 from function:'DBMgr::DBConnPool::init'</Data>
</EventData>
</Event>
This pops up:
: Log Name: Application
Source: QuickBooks
Date: 6/23/2010 11:55:18 AM
Event ID: 4
Task Category: Error
Level: Error
Keywords: Classic
User: N/A
Computer: Family
Description:
An unexpected error has occured in "QuickBooks Pro 2010":
InitSystem returned non success HRESULT 0x8004050e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="QuickBooks" />
<EventID Qualifiers="0">4</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-23T15:55:18.000000000Z" />
<EventRecordID>1908</EventRecordID>
<Channel>Application</Channel>
<Computer>Family</Computer>
<Security />
</System>
<EventData>
<Data>QuickBooks Pro 2010</Data>
<Data>InitSystem returned non success HRESULT 0x8004050e</Data>
</EventData>
</Event>
12:41 PM
And finally when closing the program, it throws both of these errors, one from Quickbooks and two from Windows showing the app (quickbooks) crashed:
: Log Name: Application
Source: Application Error
Date: 6/23/2010 11:55:36 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Family
Description:
Faulting application name: qbw32.exe, version: 20.0.4007.807, time stamp: 0x4bf2a760
Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdac7
Exception code: 0xc0000005
Fault offset: 0x0002f2c2
Faulting process id: 0x1c8
Faulting application start time: 0x01cb12ea7e98b198
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2010\qbw32.exe
Faulting module path: C:\Windows\syswow64\ole32.dll
Report Id: c2c43ecf-7edf-11df-95e6-002564ee93fd
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-23T15:55:36.000000000Z" />
<EventRecordID>1912</EventRecordID>
<Channel>Application</Channel>
<Computer>Family</Computer>
<Security />
</System>
<EventData>
<Data>qbw32.exe</Data>
<Data>20.0.4007.807</Data>
<Data>4bf2a760</Data>
<Data>ole32.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdac7</Data>
<Data>c0000005</Data>
<Data>0002f2c2</Data>
<Data>1c8</Data>
<Data>01cb12ea7e98b198</Data>
<Data>C:\Program Files (x86)\Intuit\QuickBooks 2010\qbw32.exe</Data>
<Data>C:\Windows\syswow64\ole32.dll</Data>
<Data>c2c43ecf-7edf-11df-95e6-002564ee93fd</Data>
</EventData>
</Event>
Windows error:
Log Name: Application
Source: Windows Error Reporting
Date: 6/23/2010 11:55:44 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Family
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: qbw32.exe
P2: 20.0.4007.807
P3: 4bf2a760
P4: ole32.dll
P5: 6.1.7600.16385
P6: 4a5bdac7
P7: c0000005
P8: 0002f2c2
P9:
P10:
Attached files:
C:\Users\ Family\AppData\Local\Temp\WER94B9.tmp.appcompat.txt
C:\Users\ Family\AppData\Local\Temp\WER9EC8.tmp.WERInternalMetadata.xml
C:\Users\ Family\AppData\Local\Temp\WER9ED9.tmp.hdmp
C:\Users\ Family\AppData\Local\Temp\WERB0D4.tmp.mdmp
These files may be available here:
C:\Users\ Family\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_qbw32.exe_39d1eb235719d9811eb0b484fa1972d177c113d3_cab_1216b1ab
Analysis symbol:
Rechecking for solution: 0
Report Id: c2c43ecf-7edf-11df-95e6-002564ee93fd
Report Status: 4
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-23T15:55:44.000000000Z" />
<EventRecordID>1913</EventRecordID>
<Channel>Application</Channel>
<Computer>Family</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>qbw32.exe</Data>
<Data>20.0.4007.807</Data>
<Data>4bf2a760</Data>
<Data>ole32.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdac7</Data>
<Data>c0000005</Data>
<Data>0002f2c2</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\ Family\AppData\Local\Temp\WER94B9.tmp.appcompat.txt
C:\Users\ Family\AppData\Local\Temp\WER9EC8.tmp.WERInternalMetadata.xml
C:\Users\ Family\AppData\Local\Temp\WER9ED9.tmp.hdmp
C:\Users\ Family\AppData\Local\Temp\WERB0D4.tmp.mdmp</Data>
<Data>C:\Users\ Family\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_qbw32.exe_39d1eb235719d9811eb0b484fa1972d177c113d3_cab_1216b1ab</Data>
<Data>
</Data>
<Data>0</Data>
<Data>c2c43ecf-7edf-11df-95e6-002564ee93fd</Data>
<Data>4</Data>
</EventData>
</Event>
12:41 PM
Second Windows Error Log Name: Application
Source: Windows Error Reporting
Date: 6/23/2010 11:55:58 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Family
Description:
Fault bucket 1882313133, type 1
Event Name: APPCRASH
Response: http://oca.microsoft.com/resredir.aspx?SID=114&iBucketTable=1&iBucket=1882313133
Cab Id: 0
Problem signature:
P1: qbw32.exe
P2: 20.0.4007.807
P3: 4bf2a760
P4: ole32.dll
P5: 6.1.7600.16385
P6: 4a5bdac7
P7: c0000005
P8: 0002f2c2
P9:
P10:
Attached files:
C:\Users\ Family\AppData\Local\Temp\WER94B9.tmp.appcompat.txt
C:\Users\ Family\AppData\Local\Temp\WER9EC8.tmp.WERInternalMetadata.xml
C:\Users\ Family\AppData\Local\Temp\WER9ED9.tmp.hdmp
C:\Users\ Family\AppData\Local\Temp\WERB0D4.tmp.mdmp
These files may be available here:
C:\Users\ Family\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_qbw32.exe_39d1eb235719d9811eb0b484fa1972d177c113d3_0f92e8f1
Analysis symbol:
Rechecking for solution: 0
Report Id: c2c43ecf-7edf-11df-95e6-002564ee93fd
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-23T15:55:58.000000000Z" />
<EventRecordID>1914</EventRecordID>
<Channel>Application</Channel>
<Computer>Family</Computer>
<Security />
</System>
<EventData>
<Data>1882313133</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>http://oca.microsoft.com/resredir.aspx?SID=114&iBucketTable=1&iBucket=1882313133</Data>
<Data>0</Data>
<Data>qbw32.exe</Data>
<Data>20.0.4007.807</Data>
<Data>4bf2a760</Data>
<Data>ole32.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdac7</Data>
<Data>c0000005</Data>
<Data>0002f2c2</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\ Family\AppData\Local\Temp\WER94B9.tmp.appcompat.txt
C:\Users\ Family\AppData\Local\Temp\WER9EC8.tmp.WERInternalMetadata.xml
C:\Users\ Family\AppData\Local\Temp\WER9ED9.tmp.hdmp
C:\Users\ Family\AppData\Local\Temp\WERB0D4.tmp.mdmp</Data>
<Data>C:\Users\ Family\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_qbw32.exe_39d1eb235719d9811eb0b484fa1972d177c113d3_0f92e8f1</Data>
<Data>
</Data>
<Data>0</Data>
<Data>c2c43ecf-7edf-11df-95e6-002564ee93fd</Data>
<Data>0</Data>
</EventData>
</Event>
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
Thanks Stilane. Are ALL of those errors normal with QB? QB's knowledbase says that this particular error:
"An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle"
could mean a problem with the Company file. However, it seems like that's when it occurs when opening the QB program.
Also out of curiousity, what does PD standfor? Peachtree data?
"An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle"
could mean a problem with the Company file. However, it seems like that's when it occurs when opening the QB program.
Also out of curiousity, what does PD standfor? Peachtree data?
PD stands for Product Development.
I can't say that ALL of them are normal, but the vast majority are. Honestly, if your not seeing issues or messages within the QB program itself I would never worry about those. For your own piece of mind, you can always run a verify of the file.
I can't say that ALL of them are normal, but the vast majority are. Honestly, if your not seeing issues or messages within the QB program itself I would never worry about those. For your own piece of mind, you can always run a verify of the file.
ASKER
Thanks. Do you mean that some are not normal, or you just don't know if they all are? Just want to make sure none stand out as a problem. Will run a verify also. Thx!
I just don't know if they all are. In the years that my husband and I worked to that company, I will say that neither of us used those codes alone to identify any QB issues. (At the Product Development level, my husband did, from time to time, go and see if there where errors there, but not as an indicator of a problem, more of an after the fact check.) As a rule of thumb, if QB (or a pop up of some kind) doesn't give you an error, you pretty good to go. Even if there is data corruption, how would Windows no, it doesn't read QB data?
ASKER
Thanks. Wasn't so concerned with it detecting bad data so much as the error causing bad data in the future.
ASKER
Just checked out two different XP machines running Quickbooks 2009 and 2010. They all produced the first few errors errors in the application log. Only one that didn't show up was the APPCRASH events that show up when closing QB Pro 2010 on the Windows 7 machine. That might be an error particular to Windows 7 though. Will have to verify on another Win 7 machine.
ASKER
Went ahead and installed Quickbooks 2010 trial on a seperate test machine that also runs Windows 7. We were able to reproduce all the errors! The appcrash event error didn't occur EVERYTIME when closing Quickbooks, but it did occur twice in about 10 attempts. Sounds like it's normal for Quickbooks to throw these kind of errors in the application log. Thanks all!
Btw, we did "verify data" on all company files and they came back clean.
Btw, we did "verify data" on all company files and they came back clean.
ASKER
Thx!
all of the above is well and good except the machine i have this problem on totally locks and the only errors are the qb errors in the event log...
I am getting the error which is similar to the one above:
An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Accountant 14.0":
Error reading server location from registry :The system cannot find the file specified.
also
An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Accountant 14.0":
DMError Information:-6000 DB Specific Code:-83Additional Info:Bad Connection Handle Used
I am running QuickBooks Enterprise via Citrix 6.5 XenApp. If I open the QuickBooks Database on Citrix Server1 it opens the file fine. When I force it to run quickbooks on Citrix Server2, I get the errors above. Both servers were working 5 days ago. The second error will run a repair on the file, but I know it's not the file as it opens fine on Citrix Server1.
Any ideas? Just saw this post and thought I would add to it. If I find a solution I will post back. This error does stop me from opening the file every time on server2.
An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Accountant 14.0":
Error reading server location from registry :The system cannot find the file specified.
also
An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Accountant 14.0":
DMError Information:-6000 DB Specific Code:-83Additional Info:Bad Connection Handle Used
I am running QuickBooks Enterprise via Citrix 6.5 XenApp. If I open the QuickBooks Database on Citrix Server1 it opens the file fine. When I force it to run quickbooks on Citrix Server2, I get the errors above. Both servers were working 5 days ago. The second error will run a repair on the file, but I know it's not the file as it opens fine on Citrix Server1.
Any ideas? Just saw this post and thought I would add to it. If I find a solution I will post back. This error does stop me from opening the file every time on server2.
ASKER
1. Do you get those errors in the QB app itself or in the Windows event viewer?
2. Do you get the other errors we get?
3. Also, would you mind sharing what version of QB and Windows your running?