OCS 2007 Errors
Hi
we are getting lots of error message on our ocs servers. it says Failed to update Mcu health in the backend. This will be retried but if this continues to occur conferencing functionality will be affected.
also from the client end communicator client gets signed out automatically and does not allow to sign in for 5 to 10 mins. let me know if any sollutions are available fot the above issue
thanks
we are getting lots of error message on our ocs servers. it says Failed to update Mcu health in the backend. This will be retried but if this continues to occur conferencing functionality will be affected.
also from the client end communicator client gets signed out automatically and does not allow to sign in for 5 to 10 mins. let me know if any sollutions are available fot the above issue
thanks
ASKER
we have the sql server running on a different server. we dont see any services getting stopped during this time. we have both ocs and sql 2005 running on enterprise edtions. i tried connecting to the sql server during this period and it seems the database is working fine.
There are several MCU health related events. If you can post an actual event log with the event ID and full description,that would be extremely helpful.
ASKER
Here is detail of the alert
Source:OCS User Service
Category: 1006
Event ID: 32068
Type: Error
Description:
Failed to update Mcu health in the backend. This will be retried but if this continues to occur conferencing functionality will be affected.
Error: 0x800407D2
Cause: Possible issues with backend database.
Resolution:
Ensure the backend is functioning correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Source:OCS User Service
Category: 1006
Event ID: 32068
Type: Error
Description:
Failed to update Mcu health in the backend. This will be retried but if this continues to occur conferencing functionality will be affected.
Error: 0x800407D2
Cause: Possible issues with backend database.
Resolution:
Ensure the backend is functioning correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
As I recall, 32068 errors are caused by routing issues. I'd start here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=1B90993C-072A-4C84-B385-B76D23B2F27C&displaylang=en
It can usually catch and figure out most of those types of problems.
If that doesn't help, run the validation services from the OCS snap-in on each of your server roles and address any issues that show up.
http://www.microsoft.com/downloads/details.aspx?FamilyId=1B90993C-072A-4C84-B385-B76D23B2F27C&displaylang=en
It can usually catch and figure out most of those types of problems.
If that doesn't help, run the validation services from the OCS snap-in on each of your server roles and address any issues that show up.
ASKER
i have run BPA and validation tools but dint find any errors.
Is this a standard or enterprise install?
Right. Nevermind. You did answer that above.
This may seem like a strange solution, but try disabling any TCP offload issues on your network cards. When they are enabled, it can cause authentication issues and database connections to drop that won't be detected or recreated for awhile (fitting with the 5 to10 minute intervals we are seeing...)
Make sure to do this on both ends of any connection (OCS front end, SQL, edge servers, etc.)
Make sure to do this on both ends of any connection (OCS front end, SQL, edge servers, etc.)
ASKER CERTIFIED SOLUTION
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Are you using OCS Standard Edition (local SQL Express instance) or Enterprise Edition (remote SQL Server instance)?