Activesync issues with Exchange 2003

cmptrdr
cmptrdr used Ask the Experts™
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I am have some issues with users in my organization who forward messages with either their palm pre or droid device using exchange active sync.  When they forward an e-mail with an attachment the e-mail comes through as a .msg but the attachment is not in the e-mail.  It is like somehow the message gets stripped of the attachment.  I need help with fixing this issue.  It sounds like it is an issue with exchange.  Please provide some assistance.

Thanks
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Top Expert 2010

Commented:
Please check this article by alan for ActiveSync troubleshooting.
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html?sfQueryTermInfo=1+30+activesync+exchang

I am aware of an issue with .HTML attachments, will check .msg

Let me know if there are any logs in eventvwr - applications
start>run > eventvwr

please copy paste relevant errors from application log

Author

Commented:
It seems to be more of an issue with Droid and Palm Pre.  Does that sound correct to anyone?
Top Expert 2010

Commented:
Lets run some tests.

a) Go here
http://www.testexchangeconnectivity.com/

Run ActiveSync and AS Autodiscover tests and see what that throws up.

Please report back
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Author

Commented:
Is this run on the exchange server or the devides that are having issues?
Top Expert 2010

Commented:
You can run it from any workstation.
This is a web-based test, where it checks your exchange setup and finds issues with it.

Author

Commented:
THis is the results
 
ExRCA is testing Exchange ActiveSync.  
  The Exchange ActiveSync test failed.
   Test Steps
   Attempting to resolve the host name mail.domainname.com in DNS.
  Host successfully resolved
   Additional Details
  IP(s) returned: xx.xxx.xxx.xxx
 
 Testing TCP Port 443 on host mail.domainname.com to ensure it is listening and open.
  The port was opened successfully.
 ExRCA is testing the SSL certificate to make sure it's valid.
  The certificate passed all validation requirements.
   Test Steps
   The certificate name is being validated.
  Successfully validated the certificate name
   Additional Details
  Found hostname mail.domainname.com in Certificate Subject Common name
 
 The certificate date is being confirmed to ensure the certificate is valid.
  Date validation passed. The certificate hasn't expired.
   Additional Details
  Certificate is valid: NotBefore = 8/11/2008 9:24:48 PM, NotAfter = 8/11/2011 9:52:31 PM"
 
 
 
 The IIS configuration is being checked for client certificate authentication.
  Client certificate authentication wasn't detected.
   Additional Details
  Accept/Require Client Certificates not configured.
 
 Testing Http Authentication Methods for URL https://mail.domainname.com/Microsoft-Server-Activesync/ 
  The HTTP authentication methods are correct.
   Additional Details
  Found all expected authentication methods and no disallowed methods. Methods Found: Basic
 
 An ActiveSync session is being attempted with the server.
  Errors were encountered while testing the ActiveSync session
   Test Steps
   ExRCA is attempting to send the OPTIONS command to the server.
  OPTIONS response was successfully received and is valid
   Additional Details
  Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
Content-Length: 0
Date: Wed, 07 Jul 2010 19:26:31 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET

 
 
 ExRCA is attempting the FolderSync command on the Exchange ActiveSync session.
  The test of the FolderSync command failed.
   Additional Details
  An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body is: <body><h2>HTTP/1.1 403 Forbidden</h2></body>
 
This is the autodiscovere method and errors

 ExRCA is attempting the Autodiscover and Exchange ActiveSync test (if requested).
  Testing of Autodiscover for Exchange ActiveSync failed.
   Test Steps
   ExRCA is attempting each method of contacting the Autodiscover service.
  The Autodiscover service couldn't be contacted successfully by any method.
   Test Steps
   Attempting to test potential AutoDiscover URL https://domainname.com/AutoDiscover/AutoDiscover.xml 
  Testing of this potential Autodiscover URL failed.
   Test Steps
   Attempting to resolve the host name domainname.com in DNS.
  Host successfully resolved
   Additional Details
  IP(s) returned: xxx.xx.xx.xxx
 
 Testing TCP Port 443 on host domainname.com to ensure it is listening and open.
  The port was opened successfully.
 ExRCA is testing the SSL certificate to make sure it's valid.
  The SSL certificate failed one or more certificate validation checks.
   Test Steps
   The certificate name is being validated.
  Certificate name validation failed.
   Tell me more about this issue and how to resolve it
   Additional Details
  Host name domainname.com does not match any name found on the server certificate CN=*.mhcrm.com, OU=Comodo PremiumSSL Wildcard, OU=Martindale Hubbell, O=LexisNexis, STREET=9443 Springboro Pike, L=Miamisburg, S=Ohio, PostalCode=45342, C=US
 
 
 
 
 
 Attempting to test potential AutoDiscover URL https://autodiscover.domainname.com/AutoDiscover/AutoDiscover.xml 
  Testing of this potential Autodiscover URL failed.
   Test Steps
   Attempting to resolve the host name autodiscover.domainname.com in DNS.
  The Host could not be resolved.
   Tell me more about this issue and how to resolve it
   Additional Details
  Host autodiscover.domainname.com could not be resolved in DNS Exception details:
Message: The requested name is valid, but no data of the requested type was found
Type: System.Net.Sockets.SocketException
Stack trace:
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()
 
 
 
 
 ExRCA is attempting to contact the Autodiscover service using the HTTP redirect method.
  The attempt to contact Autodiscover using the HTTP Redirect method failed.
   Test Steps
   Attempting to resolve the host name autodiscover.domainname.com in DNS.
  The Host could not be resolved.
   Tell me more about this issue and how to resolve it
   Additional Details
  Host autodiscover.domainname.com could not be resolved in DNS Exception details:
Message: The requested name is valid, but no data of the requested type was found
Type: System.Net.Sockets.SocketException
Stack trace:
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()
 
 
 
 
 ExRCA is attempting to contact the Autodiscover service using the DNS SRV redirect method.
  Failed to contact AutoDiscover using the DNS SRV redirect method.
   Test Steps
   Attempting to locate SRV record _autodiscover._tcp.domainname.com in DNS.
  The Autodiscover SRV record wasn't found in DNS.
   Tell me more about this issue and how to resolve it
Top Expert 2010

Commented:
Hi
sorry for the delay in replying.

Errors in ExRCA:
a) The test of the FolderSync command failed
b) Testing of this potential Autodiscover URL failed.
c) Failed to contact AutoDiscover using the DNS SRV redirect method.

Resolutions:

a) Please check this article by Alan Hardisty
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

HTTP 403
Forms based authentication
Ensure that Forms Based Authentication is NOT turned on under Exchange Virtual Server under Exchange Protocols (Exchange System Manager, Servers, Protocols, HTTP, Exchange Virtual Server properties, Settings Tab).  If it is -- read http://support.microsoft.com/kb/817379

B) and C)
Check this
http://forums.msexchange.org/m_1800497404/mpage_1/tm.htm#1800511512

I created a new domain alias called autodiscover.domain.com
I created a new A host record for autodiscover pointed to the IP of remote.domain.com
I created a new folder under the website domain.com called autodiscover
I created a new file in that folder called autodiscover.xml
I used IIS (on the web hosting site, not SBS/Exchange server) to redirect and requests for the autodiscover.xml file to redirect to https://remote.domain.com/autodiscover/autodiscover.xml 
 
Hope this helps.
Top Expert 2010

Commented:
Dude
If you are still hanging in there with this issue, can you try something else also. (provided the previous post didnt fix it..)

Go here and download this tool.
http://mobilitydojo.net/files/EAS_MD_0.9b.exe

Here's how to use it.
http://mobilitydojo.net/2010/03/30/rolling-your-own-exchange-activesync-client/

Try out the basic sync.

This tool gives more verbose results than ExRCA - and can give application level errors instead of HTTP 505 related errors.

Let me know what it throws up.

thanks
Top Expert 2010

Commented:
hey cmptrdr

Any update on this ?
let me know.

thanks

Author

Commented:
Sorry I have been so busy I have not had a chance to look into this.  HAve not had a chance to try anything from the 7/12 post yet.  It is on my list of things to do and will do it as soon as I get a free chance.
Top Expert 2010

Commented:
Any update on this ?
Commented:
Never got it resolved just going to close the issue

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