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troubleshooting Question

Internal Powerpoint hyperlinks shifted after converting to PDF

Avatar of telyni19
telyni19Flag for United States of America asked on
SoftwareAdobe AcrobatMicrosoft PowerPoint
5 Comments1 Solution3108 ViewsLast Modified:
I've got a large powerpoint file (about 1 MB) that I'm converting to pdf. Microsoft's add-on works beautifully, but I've got one problem. I have a number of internal hyperlinks on slide 2 that point to the various other slides in the presentation, and then the other slides have a hyperlink that points back to slide 2. When I save the presentation as a pdf, the links are all shifted by one slide/page. So the links on the various slides all point to slide 3 instead, and the links on slide 2 point to one slide later than they are supposed to.

Now, the really interesting thing is that if I had been using Adobe Acrobat, I never would have noticed, because the links work correctly in Adobe. However, I like other pdf viewers better for their additional features, so I didn't try it first in Adobe, and discovered I had a problem. Both FoxIt Viewer and PDF-XChange show the file with the links shifted by one slide on my computer. On the other hand, I have a colleague also using PDF-XChange who finds that the links work as intended on his computer.

Additional details:
-Windows XP SP2, Microsoft Powerpoint 2007 SP1
-Adobe Acrobat 9 (works), PDF-XChange 2.0 (doesn't work), Foxit Reader 3.3 (doesn't work)
-Both .ppt and .pptx formats exhibit the same behavior.
-The original links were hyperlinks created over an entire phrase of multiple words, which got converted in the PDF into separate links for each word and space between them. However, even an icon with the hyperlink added exhibits the same behavior, so it's not a problem of spaces, and Adobe shows the links as being word-by-word too.
-All hyperlinks with the problem are internal links to slides in the same presentation. Links to websites work correctly, although they too seem to have been converted to word-by-word links.
-Both programs I mentioned have features for setting and editing links. Both show that the links are pointing to the correct page, but until the link is edited and re-pointed to that page, the link does not actually go to the correct page on my computer.
-My colleague's computer has the exact same versions of Powerpoint and PDF-XChange as mine. It doesn't matter if the PDF is converted on my computer or his; the links work as intended on his computer and not on mine. This is one reason I haven't bothered attaching my file; the links would probably work just fine for you all reading this question, particularly if you're using Adobe. It seems to be an issue just with my computer. And no, it's not all in my head.

Any ideas?
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