Quickbooks Error Message

071171
071171 used Ask the Experts™
on
Have client running quickbooks Por on XP laptop with HP Photosmart C309a series printer. Both work fine on 2 other pc's at this location.  Get error message when try to print invoices and some other quickBooks forms: "Intuit Printer Library - The form you are trying to print does not fit on the page.  You may wish to modify your printer settings such as portrait/landscape" & another error: the form you are about to print specifies the font [Papyrus] which is not installed on this system."  Have uninstalled the printer drivers and reinstalled to no avail.  Has anyone seen these errors and resolved the issue?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
So just for clarity, QuickBooks and this Printer work fine on two other computers.

So try this: with windows and explorer, find the file reboot.bat in the intuit program folder. Now open a command prompt and navigate to this folder. Run reboot.bat. This repairs QuickBooks. Does that help?

Second, does this font exist on the other 2 computers? And can you put it on the problem computer?

... Thinkpads_User
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you. I was pleased to assist. ... Thinkpads_User

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial